Maintenance

Job description

At OTH Hotels Resorts, our team is our number one asset. We strive to create a safe, positive, uplifting work environment for all and a culture that ignites a long-term career passion for hospitality and service. Our shared purpose is to be the Heart of Hospitality in the lives of our team members, guests, owners, partners, and communities. Job Title Maintenance Technician Location Property Department Maintenance Property, if applicable Property Specific FLSA Non-Exempt Direct Supervisor Maintenance Supervisor Job Overview The Maintenance Technician is responsible for the repair, upkeep, and preventive maintenance of hotel facilities, guest rooms, and equipment. This role ensures that all building systems operate safely and efficiently, supporting a comfortable, well-maintained environment that enhances the guest experience. The technician performs hands-on maintenance work and responds quickly to service requests to minimize downtime and guest disruption. This position operates in a fast-paced hotel environment requiring strong technical skills, attention to detail, and a guest-focused service mindset. This role involves active, physical work throughout the property, including guest rooms, public areas, and back-of-house spaces. The position requires flexibility to work varied schedules, including evenings, weekends, holidays, and on-call availability for emergencies. Success in this role requires reliability, technical ability, and a commitment to quality workmanship and guest satisfaction. Job Responsibilities Maintenance Operations • Perform routine maintenance and repairs in guest rooms, public areas, and back-of-house spaces. • Troubleshoot and repair issues involving plumbing, electrical, HVAC, appliances, and carpentry. • Replace or repair fixtures, fittings, and basic equipment as needed. • Assist in ensuring all building systems operate safely and efficiently. Preventive Maintenance • Complete assigned preventive maintenance tasks on schedule. • Inspect guest rooms and facilities to identify maintenance issues early. • Report major issues or system failures to supervisors promptly. • Support upkeep of accurate maintenance records as required. Guest Experience • Respond promptly and professionally to guest maintenance requests. • Complete repairs efficiently while minimizing guest disruption. • Maintain a courteous and service-oriented approach when interacting with guests. • Support a high standard of room and facility readiness. Equipment & System Support • Assist in maintaining HVAC, lighting, plumbing, and mechanical systems. • Perform minor installations, adjustments, and repairs of hotel equipment. • Ensure systems are functioning safely and properly at all times. • Support senior maintenance staff with more complex repairs as needed. Safety & Compliance • Follow all hotel safety policies and procedures. • Identify and report unsafe conditions or hazards immediately. • Use tools and equipment safely and maintain a clean work environment. • Support compliance with building and operational safety standards. Tools & Inventory • Properly use, maintain, and store tools and equipment. • Assist in tracking maintenance supplies and reporting shortages. • Support organization and cleanliness of maintenance storage areas. • Ensure responsible use of materials and resources. Collaboration & Communication • Work closely with maintenance leadership and team members to complete tasks. • Coordinate with housekeeping and front office to support guest needs. • Communicate issues clearly and escalate concerns appropriately. • Support smooth daily operations across departments. Job Requirements Education: High school diploma or equivalent required. Experience: 1–3+ years of maintenance, repair, or general handyman experience required, preferably in a hospitality or commercial environment. Travel required: No travel required; position is property-based. Physical requirements: • Frequent walking throughout all hotel areas, including guest rooms and service areas. • Frequent standing, bending, kneeling, and climbing ladders. • Regular lifting, pushing, and pulling up to 50 lbs. • Use of hand tools and equipment, requiring fine motor skills. • Exposure to indoor and outdoor environments. • Ability to respond quickly to maintenance needs and emergency situations. • Physically active role throughout scheduled shifts. Skills and Abilities: • Basic technical troubleshooting and repair skills. • Knowledge of general building systems (HVAC, plumbing, electrical) preferred. • Strong attention to detail and workmanship quality. • Ability to work independently and as part of a team. • Strong communication and customer service mindset. • Time management, reliability, and accountability. • Willingness to learn and develop technical skills. Certifications: Technical or trade certifications preferred but not required. This job description is intended to describe the general nature and level of work being performed. It is not an exhaustive list of all responsibilities, duties, and skills required. Management reserves the right to modify, add, or remove duties as necessary. We may use artificial intelligence (AI) tools to assist in evaluating applications, including screening and ranking candidates based on job-related qualifications. These tools support, but do not replace, human decision-making. All final hiring decisions are made by our recruitment team.