Maintenance Operations Centre (MOC) Duty Manager

Job description

Company Description We’re Jetstar. You may know us for our famous low fares, but did you also know that we’ve flown more than 400 million customers since we launched in Australia in 2004? In fact, each week we operate around 3,000 flights to nearly 40 destinations across Australia, New Zealand, Asia and the Pacific. We also operate a fleet of more than 80 aircraft, including state-of-the-art Airbus A320/21 NEO aircraft and the Airbus A320 family and Boeing 787-8s. Every day we enable more people to takeoff to more places, more often. Impressive numbers? What's even more impressive is the team of extraordinary people taking off together day in day out, flight after flight. Our people are the real jet stars! Job Description Our Engineering Team We rely on our Jetstar Engineering Team to deliver our superior safety standards, up to the second. They’re the trouble-shooters, glitch-fixers and tech-experts who make sure we take to the sky safely. Solving problems. Trying new things. Getting hands-on. Fixing and double checking. It’s all part of the day job as a Jetstar Engineer – whether you’re on the frontline as a Maintenance Engineer or in our Engineering Corporate & Support Team ensuring that we land deadlines, keep projects on track and work as a team to help us transform our fleet for the better. Your opportunity We are currently seeking a Maintenance Operations Centre (MOC) Duty Manager to lead the day-to-day technical control of the airline fleet, combining Maintenance Watch leadership with defect management and proactive fleet health monitoring. Reporting to the Manager Engineering Operations (MEO), this role is responsible for directing disruption recovery, supporting Line and Heavy Maintenance and Flight Crew, monitoring overall fleet health, ensuring regulatory and procedural compliance, and driving the timely rectification of both scheduled and unscheduled defects. This role plays a critical part in protecting safety, schedule integrity, and aircraft availability. As the Maintenance Operations Centre (MOC) Duty Managers, you’ll be responsible for: Provide real-time technical control of the A320/A321 and B787 fleets, ensuring compliant execution of scheduled and unscheduled maintenance. Monitor, triage and drive timely rectification of defects and deferrals to minimise technical delays, cancellations and AOG exposure. Lead disruption recovery and coordinate closely with AMO, Line and Heavy Maintenance, Flight Operations and OCC. Deliver advanced troubleshooting support, coordinating parts, tooling, data and maintenance inputs to enable efficient aircraft recovery. Proactively monitor fleet health using analytics and health monitoring tools to identify trends, recurring defects and emerging risks. Plan and optimise unscheduled maintenance activity in collaboration with Planning, CMP and AMO to protect aircraft availability. Allocate and oversee workload within the MOC, coaching team members and uplifting decision quality on shift. You must be able to direct real-time maintenance actions and recovery plans, including defect deferral strategies within MEL and approved documentation, prioritise fleet maintenance activities to protect safety and schedule, initiating AOG recovery and vendor engagement as required and escalate safety, airworthiness and commercial risks to accountable managers; certification remains with appropriately authorised LAMEs/AMOs. You’ll have: Currently hold or previously held an Aircraft Maintenance Engineer Licence (B1 and/or B2) – with A320/A321 type rating (desirable); B787 type rating (desirable) Previous experience in Maintenance Watch / MOC, Heavy or Line Maintenance; proven leadership on shift in high-tempo operations is desirable. Demonstrated knowledge of CASA Part 42 / 145 regulatory framework. Proficiency in Microsoft 365 and familiarity with TRAX, AIRMAN, AIRNAV, ROCADE, AHM/MyBoeingFleet; exposure to health-monitoring analytics tools (e.g., Chronix). Minimum of 2+ years on relevant aircraft types in an AME/LAME or control-centre support role is desirable. Unrestricted working rights in Australia. Strong systems troubleshooting and fault isolation across avionics/mechanical domains. Sound operational judgement; able to balance safety, compliance and on-time performance. Influential communicator; effective under pressure with cross-functional stakeholders. Data-driven mindset; able to interpret fleet health data and drive corrective actions. Builds capability and fosters continuous improvement. Your Life At Jetstar Is Unlike Any Other Put the craft in aircraft: There’s a new fleet of A321LR NEO’s waiting for your arrival. Beyond Jetstar, our Engineering Team get to exposure to projects related to the Qantas Group’s A320/1, B787 and A321 Freighters. Make work feel like a holiday: Join a fun, driven team where work feels like a holiday. Our people take every opportunity to takeoff together and find ways to help their teammates soar. There’s a place for everyone at Jetstar: For us, travel and meeting new people go hand in hand. We invite our people to get involved in various Employee Network Groups that play an important role in creating our inclusive and supportive culture that we are fiercely proud of. We believe that teams with a diversity of ideas and experiences are more creative, innovative and solve problems quickly. We welcome applications from anyone who wants to takeoff with us. If you have support or access requirements, just reach out and let us know what you need. We’re Jetstar. Let’s takeoff together We can’t wait to hear from you. Qualifications Additional Information Videos To Watch