Maintenance & Retrofit Customer Support

Job Description: Accountabilities The job holder is responsible for: Developing, selling, and delivering value-adding scheduled maintenance services to customers, strengthening the regional footprint, and maximizing customer portfolio value. Providing first-line proximity support to Chinese customers on Service Bulletin (SB) related hot topics and technical issues, efficiently addressing concerns to enhance customer satisfaction. Driving regular communication on scheduled maintenance and the evolution of Airbus SBs, gathering customer feedback to ensure continuous product and service improvement. Dimensions 28 Airlines + 2000 plus aircraft 10+ customer visits or meetings/year Main activities Manage a portfolio of customers for the delivery of scheduled maintenance services on cost, on time, and on quality. Ensure airline maintenance programmes and planning deliverables are executed in accordance with customer expectations. Investigate and escalate urgent and hot topics regarding service bulletins (both upgrade and standard). Perform on-site assistance for maintenance programmes, planning evaluation, and other operational services. Improve Customer satisfaction and ensure active follow up of each customer by various communication means (teleconferences, webex, emails and meetings). Promote new SB-related businesses or projects to customers. Outputs The delivery of scheduled maintenance services. Regular customer visits, and comprehensive meeting reports. Customer satisfaction in CSIP. Inputs Educated to a 5 years’ degree level (or equivalent) in engineering or a related discipline Experience in working in an airline / MRO, in the field of Maintenance and Engineering Knowledge of EASA Part-M regulation & good general technical knowledge of aircraft, their maintenance & their operations Experience of working across multiple functions and cultures Excellent negotiation, influencing and persuasion skills Assertive, with good interpersonal and communication skills Advanced level in English, other languages a plus This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth. Company: Airbus (Beijing) Engineering Centre Company Limited Employment Type: Fixed term ------- Experience Level: Professional Job Family: Customer Eng.&Technical Support&Services By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus. Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief. Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to . At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.