Maintenance/Technical Services Lead

⠀ Description CAE is a global leader in training for the civil aviation, defence and security, and healthcare markets. With more than 70 years of innovation, CAE delivers advanced virtual-to-live training solutions that help improve aviation safety, maintain defence force readiness, and enhance patient outcomes worldwide. Operating in more than 35 countries with over 9,000 employees and 160 sites and training locations, CAE trains more than 220,000 civil and defence crewmembers and thousands of healthcare professionals annually. To support operations in Comox, British Columbia, CAE is seeking an experienced maintenance leader to oversee teams responsible for the preventive and corrective maintenance of training equipment and simulator systems. This role is accountable for ensuring equipment availability, reliability, and performance in alignment with contractual Performance Based Accountability (PBA) requirements and key operational metrics. Key responsibilities include: Lead maintenance teams responsible for preventive and corrective maintenance activities on training equipment, hardware, and software systems. Provide leadership and guidance in troubleshooting and resolving complex technical issues across a variety of technologies, including computer systems, networking, audio/video distribution systems, avionics, hydraulic systems, visual systems, and related training devices. Ensure training devices remain operational, reliable, and available to support internal and external customers. Identify, track, analyze, and report recurring and potential system issues. Collaborate with technical experts and stakeholders to develop and implement corrective actions and long-term solutions. Utilize maintenance management systems and databases to document and track maintenance activities, repairs, testing, validation activities, and parts inventory. Schedule maintenance personnel to ensure appropriate shift coverage and uninterrupted support of training operations. Establish work priorities to support required Training Availability Window targets and contractual availability and reliability objectives. Monitor operational performance metrics, including downtime, lost training time, and equipment availability. Coordinate corrective and preventive maintenance activities to ensure compliance with company policies, contractual requirements, and applicable provincial legislation. Support continuous improvement initiatives to enhance system reliability, team effectiveness, and operational performance. Minimum Qualifications Minimum five (5) years of experience in a leadership role with responsibility for multiple direct reports. Technical college diploma in Electronics, Aviation Technology, or a related field, or an equivalent combination of education and ten (10) years of relevant experience. Demonstrated leadership and team management experience in a technical or operational environment. Strong analytical, problem-solving, and decision-making skills. Strong interpersonal, written, and verbal communication skills. Experience troubleshooting and supporting complex hardware and software systems. Eligibility to obtain and maintain a Canadian Security Clearance. Eligibility to obtain and maintain Controlled Goods Program registration. Eligibility to work in Canada as a Canadian citizen, permanent resident, or holder of a valid work permit. Preferred Qualifications Previous experience as a Simulator Technician. Experience in Information Technology (IT) or software systems integration. Experience supporting CAE simulators or equivalent training devices. Experience working within military, aviation, simulation, defence, or training environments. Experience managing maintenance operations supporting performance-based contracts or service-level commitments. Benefits An environment where employee initiatives are recognized and valued. Autonomy within a high-visibility and accountable leadership role. A collaborative, supportive, and dynamic team environment. Opportunities for career growth within an international organization. Opportunities to travel within Canada and internationally, based on business requirements. Exposure to multidisciplinary projects and teams. Occasional work-from-home flexibility, where operationally appropriate. Flexible work schedules. Comprehensive health and wellness programs. Company benefits plan. Pension plan. Employee stock purchase plan. Base Pay Range Our total rewards package includes base pay and benefits, with final compensation determined by experience, skill, location, and internal equity. $91,000 - $136,400CAD About CAE At CAE, our mission is clear: to help make the world a safer place. For nearly 80 years, we’ve driven innovation in simulation, training, and mission readiness to support critical operations worldwide. By leveraging advanced technologies, we empower our customers to operate smarter, faster, and more sustainably. Join a purpose-driven organization where bold ideas are encouraged, collaboration drives progress, and your growth fuels our shared success. Position Type Regular Equal Opportunity & Accommodations CAE is committed to providing equal opportunities to all applicants, regardless of race, nationality, color, religion, sex, gender identity or expression, sexual orientation, disability, neurodiversity, veteran status, age, or other characteristics protected by law. We encourage applicants who may not meet every qualification to apply. Reasonable accommodations are available—contact your recruiter or email if needed. Data Privacy Privacy Statement | CAE As part of our process, we may use AI‑supported tools to help review applications, with human decision‑making at every step. CAE thanks all applicants for their interest. However, only those whose background and experience match the requirements of the role will be contacted.