Maintenance Technician

**Maintenance Technician** Since 2011, THE ICONIC has redefined the future of retail in Australia and New Zealand. As the #1 fashion e-commerce destination in the region, our e-commerce platforms (Retail, Marketplace and Services) provide an inspiring and seamless end-to-end customer experience through our own technology innovations. We stand for benchmark-setting customer service, delivery options, returns policies, and curation of brands. **Fulfilment Centre Operations at THE ICONIC** Our Fulfilment Centre (FC) Operations team is made up of four core departments – Inventory, Outbound, Inbound and Marketplace – operating around the clock to ensure our customers receive their products in great condition and quickly. Our FC is equipped with active pick towers, ASRS (Automated Storage & Retrieval System) and the AMR (Autonomous Mobile Robots). **A bit about the role..** This role will help keep our automated material handling equipment operating safely, reliably and efficiently. You will support the maintenance of conveyors, robots, sorters, packing machines and other automated equipment. You will also complete planned preventative maintenance, respond to equipment faults and breakdowns, and work closely with Operations, Warehouse teams, Automation Engineers, OEMs and integration partners. **What you will do..** - Complete planned preventative maintenance on conveyors, robots, sorters and packing equipment. - Respond to equipment abnormalities and breakdowns, completing initial diagnosis, containment and repairs within your authorised scope. - Troubleshoot mechanical, electrical and automated equipment issues. - Support authorised repairs involving PLC/HMI systems, VFDs, pneumatics, hydraulics and mechanical components. - Escalate incidents to OEMs, integration partners or internal teams in line with the escalation process. - Complete accurate work orders, maintenance logs and documentation in the CMMS. - Help maintain equipment availability and meet key performance targets, including uptime, MTTR and MTBF. - Manage critical spare parts, tools and repair kits to support fast and effective maintenance. - Work with the Automation Engineer to investigate root causes and implement reliability improvements. - Coordinate maintenance activities with Operations and Warehouse teams to minimise disruption to fulfilment activities. - Support the installation and commissioning of new equipment when required. - Participate in continuous improvement activities, including Kaizen, 5S and TPM. - Identify and implement practical improvements to equipment, processes and maintenance activities. **Here’s what you need to set you off on an ICONIC journey..** - Strong mechanical aptitude and practical problem-solving skills. - A positive, proactive attitude and willingness to learn. - A strong commitment to workplace health and safety. - Knowledge of safe isolation procedures is desirable - A trade qualification, technical certificate, apprenticeship progress or equivalent practical experience in mechanical, electrical, mechatronics or industrial maintenance is preferred. - Previous exposure to industrial maintenance, automated MHE, manufacturing or warehouse equipment is preferred. - The ability to read and interpret mechanical and electrical drawings is preferred. - An understanding of safe work practices, PPE and permit-to-work requirements. - Experience using a CMMS, such as SAP PM, Maximo, UpKeep or Llumin, is desirable. - Basic Microsoft Office skills. - The ability to work collaboratively with technical and operational teams. - A willingness to work in a fast-paced environment and respond to changing priorities. **Life at THE ICONIC** From our ways of working to our growth mindset and sustainable approach, we each add unique value and have an incredible amount of fun doing it! People are our greatest asset and our ICONITE experience is designed to empower you to do your best work. Here’s what to expect when you join THE ICONIC: - **The learning collective**. Get your knowledge fix with our learning days, hackathons & Linkedin Learning - **Parents at THE ICONIC**. Access to our parental leave program and an extra day off for your kids' first day of school every year - **Birthday leave**. Enjoy a paid day off for your birthday and an ICONIC voucher to treat yourself - **Curate your style**. No matter what your style is, we have got you covered with our Amazing staff discount and our famous sample sales - **Wellbeing**. Access to our Fitness Passport and our company wellbeing programs - **People first**. Access to our Employee Assistance Program for you and your family - **Volunteer days**. Work as a Charity Partner with Thread Together for society and environmental change. We are committed to providing reasonable arrangements to all individuals participating in our application and interview process, and while performing job functions. If you require any accommodations or adjustments prior to the submission of your application or throughout your interview process, please contact our Talent Acquisition team directly: By submitting your application, you acknowledge and agree to the terms of THE ICONIC's [Candidate Privacy Policy](https://www.theiconic.com.au/playbook/candidate-privacy-policy).