Maître d'Hôtel (H/F/X)

Job description

• Greet and assist guests upon arrival, ensuring a warm and professional welcome. • Assign tables and follow up on reservations and special guest requests. • Coordinate and supervise restaurant service during breakfast, lunch, dinner, and events. • Assigning tasks to the dining room staff and preparing the daily work schedule. • Ensuring accurate, efficient, and attentive service in accordance with the hotel’s standards. • Briefing and coaching waitstaff and other employees. • Ensuring proper mise-en-place and overseeing the dining room, tables, buffet, and service. • Collaborating with the kitchen and other F&B departments to ensure smooth service. • Monitoring the quality of food, beverages, and service, and communicating with the kitchen as needed. • Handling guest questions, comments, and complaints in a customer-focused and professional manner. • Identify commercial opportunities, such as suggestions for dishes, wines, and other hotel services. • Ensure hygiene, food safety, order, and cleanliness in accordance with applicable procedures. • Check supplies, tableware, glassware, cutlery, and other essentials. • Monitor inventory and report shortages or damage. • Mentor and train new employees and interns. • Place necessary orders. • Serve as the point of contact for guests during service and act as a representative of the hotel. • Oversee VIP guests, groups, business dinners, parties, and other special occasions. Your experience and skills include: Ability to analyze customer needs and maintain a professional demeanor in all circumstances Strong interpersonal communication skills and the ability to manage conflicts Ability to work in a dynamic and challenging environment Ability to work as part of a team Permanent contract with a mix of evening and weekend shifts. A fun and dynamic work environment. A great and motivated team. A pleasant work atmosphere and fair pay. We are looking for a full-time “waiter” to join the team at the Mövenpick Brussels Airport Zaventem hotel. Do you enjoy welcoming guests and helping them enjoy a wonderful F&B experience? Then this job is perfect for you!