Managed Application Services Coordinator

Job description

The Role Coordinate delivery. Build customer confidence. Keep work moving. Are you an organised, customer-focused professional who thrives on keeping delivery on track? At Evotix, we’re looking for a Managed Application Services Co-Ordinator to oversee the coordination and delivery of customer work through our Managed Application Services team, ensuring requests are managed efficiently from start to finish. You’ll act as the central point of coordination between customers and consultants, driving clear communication, effective scheduling, and seamless delivery. If you’re someone who brings structure, attention to detail, and a proactive approach to customer service, this is an opportunity to make a direct impact on customer success and delivery excellence. What You'll Do Work Planning & Coordination Plan, schedule, and coordinate work across the Managed Application Services team, ensuring priorities are effectively balanced and delivery commitments are met. Work closely with consultants and management to monitor progress, identify potential risks, and help keep delivery activities on track. Resource Management, Reporting & Administration Monitor consultant utilisation, capacity, and time recording, providing visibility of workloads and supporting effective resource planning. Produce operational reports and management information, maintaining accurate records that support governance, planning, and continuous improvement across the Managed Application Services function. Service Administration & Governance Own the triage, prioritisation, and coordination of requests within Salesforce Service Cloud, ensuring work is accurately assigned, tracked, and progressed. Maintain clear oversight of work in progress, ensuring tickets, activities, and delivery information are kept up to date and aligned with agreed processes. What You Bring Essential: Strong organisational, planning, and administrative skills. Excellent written and verbal communication skills. The ability to manage multiple priorities, deadlines, and changing customer requirements. Strong stakeholder management skills, with the ability to build effective working relationships across teams. Experience producing operational reporting and management information to support business decision-making (dashboards). An understanding of resource planning, workload management, and utilisation tracking. Proficiency in Microsoft Office applications, including Excel, PowerPoint, and Word. Experience using collaboration tools such as Microsoft Teams, Confluence, and SharePoint. Desirable: Experience working within SaaS, technology, professional services, or customer support environments. Experience using ticketing, service management, or case management platforms, such as Salesforce Service Cloud. An understanding of service delivery, managed services, or customer support operations. Please note that Evotix is unable to offer visa sponsorship. You must have the legal right to work in the country where the role is based at the time of application. Interview Process: We aim to keep our interview process transparent, fair, and respectful of your time. While steps may vary slightly by role, you can typically expect: Initial chat: A conversation with a member of our Talent team to learn more about your background, motivations, and answer any initial questions. Senior Team Member interview: A discussion focused on motivation, working style and culture fit. Final interview: A role-focused discussion exploring your experience, skills, and how you approach real-world scenarios relevant to the role. Offer: If successful, we’ll move quickly to share an offer and next steps. We’re happy to make reasonable adjustments at any stage of the process — just let us know what you need. Why join Evotix? Competitive Compensation: Enjoy a competitive base salary and company-based performance bonus. Time to Recharge: Unlimited Annual Leave because we trust you to balance your work and wellbeing. Support for You: Access to our Employee Assistance Program, including mental health, legal, and financial guidance. Growth Opportunities: Educational benefits to help you keep learning and growing. Team Culture: Regular team events, an inclusive environment, and a shared commitment to making an impact. Ready to Make a Difference? If you’re a bold, results-driven leader who thrives on challenges, loves scaling success, and is passionate about making a difference—we want to hear from you! Thank you for your interest. Please note, we are not seeking support from external recruitment agencies at this time. Direct applications from candidates are warmly welcomed. Who are Evotix? We're a growing global SaaS company with a clear ambition: to combine world-class software, data and AI to help our customers operate smarter, safer and more efficiently. For exceptional talent, Evotix offers something rare-the pace of a growth company, the scale to make a real difference, and the opportunity to influence strategy, technology and outcomes at a global level. At Evotix, we're creating the future of workplace health, safety and wellbeing—and we need ELITE people to help us do it. People who pursue Excellence , show Leadership , deliver Impact , earn Trust , and Empower those around them.