Managed IT Services Field Engineer

Job description

We are looking for a proactive IT Support Engineer with experience in site auditing to assess, document, and optimize IT infrastructure across our customer base. This role involves a combination of onsite IT support, hardware/software troubleshooting, and site audits to ensure all systems comply with organizational standards and best practices. Requirements: 5+ years of experience in IT support, service desk, or field support engineering Strong knowledge of Windows OS, Office 365, Active Directory, and networking fundamentals Experience with onsite IT setup, troubleshooting, and hardware installation Ability to work independently while managing multiple audit and support tasks Excellent documentation and communication skills Willingness to travel to different sites (valid driver's license required) Desirable Skills (Not Mandatory): Familiarity with IT asset management tools Degree or diploma in IT, Computer Science, or related field (or equivalent experience) Basic knowledge of network diagrams, patch panels, and structured cabling standards Certifications: CompTIA A+, Microsoft Modern Desktop Admin, ITIL Foundation, CCNA (plus) Physical Requirements: Ability to lift IT hardware (e.g. PCs, monitors, routers) Comfortable working in network/server rooms and running cable assessments Work Environment: Combination of office work and on-site inspections (branches, warehouses, etc.) Occasionally working after-hours during upgrades or audit tasks Your impact on Radius will be rewarded with the opportunity to develop and progress your career in many directions. You’ll also have access to our competitive reward and benefits package, which includes: Pension Life assurance Employee fuel card scheme Employee assistance programme Wellness and healthcare assistance via ‘Help@Hand’ by Unum ‘Cycle to work’ scheme And of course, you will be part of a modern purpose-built space in Belfast that will provide you with an outstanding working environment! Diversity, Equality & Inclusion at Radius Our global DEI networks champion LGBTQ+ inclusion, cultural diversity, women’s empowerment and mental health, neurodiversity and disability support. We also offer: Global Female Health Policy & Female Health Champions Pregnancy Loss and Fertility Treatment Policies Endometriosis Friendly Employer (UK) Women-focused gym & female health events Mental Health First Aiders Disability Confident Committed Employer (Level 1) Race at Work Charter signatory Proud sponsor of Crewe Pride (5 years running) and Cheshire Pride Awards Corporate Supporter 2025 Community network driving charity and volunteering initiatives, with 8 consecutive years of participation in the UK Challenge. Give as you earn scheme (payroll giving) and match funding Next Steps If you feel we are a good match for each other, you can apply online now! If you’d like to understand more about the role or life at Radius before applying, then please contact our talent team directly. Radius is an equal opportunities employer. We are committed to welcome people regardless of age, disability, gender identity, race, faith or belief, sexual orientation or socioeconomic background. We are committed to ensuring an inclusive and accessible recruitment process for all candidates. If you require any adjustments or accommodations at any stage of the process, please let us know, and we will do our best to support you. We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities. Note to recruitment agencies: We do not accept speculative recruitment agency CVs or profiles. Any unsolicited CV received by Radius will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs via our Applicant Tracking System, when approved to do so by the Radius Talent Team. At Radius, we’ve been helping businesses grow for over 35 years. From our origins as a fuel card provider in North West England, we’ve evolved into a global business services provider operating in 19 countries across five continents. Our mission is to help companies of all sizes adapt to change and seize new opportunities. We’re proud to offer a one-stop solution for fleet and connectivity services, tailored to meet the needs of both SMEs and enterprise-level organisations.