Managed Services Consultant - Commercial

Job description

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a [public benefit corporation](https://medium.com/@peter.gassner/public-benefit-corporation-pbc-486e1e9508a6) (PBC), legally bound to balancing the interests of customers, employees, society, and investors. Join us in [transforming the life sciences industry](https://www.youtube.com/watch?v=TaPSP8cCSKY&ab_channel=Forbes), committed to making a positive impact on its customers, employees, and communities. ### **The Role** We are looking for a consultant who is passionate about achieving the business vision and wants to participate in the transformation of the global life sciences industry. As a consultant of the Veeva products, you will join our Professional Services team providing post-product application consulting. You will focus on absorbing and providing expertise to Veeva products. ### What You'll Do - Help to keep up to date and implement new features within the Veeva product suite - Work closely with customer business and IT staff to understand their requirements - Think critically to help design the solution your customers request as well as the solution they have not requested but they might need - Act as customer liaison, managing communication between implementation and maintenance teams, customer stakeholders, and internal Veeva Product teams - Guide customers in adopting Veeva products and industry best practices as part of post-implementation programs focused on the holistic success of the customer - Drive change management methodology at our customers switching from on-premises to SaaS solutions ### Requirements - 3+ years of working experience in system operations and maintenance through direct communication with clients - Native level of Japanese language skills in oral and writing - Reading and writing English documents using a translator - Ability to understand and find out customer requirements accurately and meet them or propose alternative plan ### Nice to Have - Experience configuring/supporting/implementing any of the following types of products: - CRM: Salesforce etc - Content Management: SharePoint, Zinc MAPS, Documentum or other similar - Java - Have around 4 years of relevant experience in either the life sciences industry or technology vendors in the life sciences industry - Presentation skills - Fluent in English