Managed Services Consultant - R&D

Job description

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead. At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a [public benefit corporation](https://medium.com/@peter.gassner/public-benefit-corporation-pbc-486e1e9508a6) (PBC), legally bound to balancing the interests of customers, employees, society, and investors. Join us in [transforming the life sciences industry](https://www.youtube.com/watch?v=TaPSP8cCSKY&ab_channel=Forbes), committed to making a positive impact on its customers, employees, and communities. ### The Role Veeva Systems is looking for a Managed Services Consultant who has a passion for helping customers achieve their business vision. The Managed Services Consultant is a member of our Professional Services team who provides offsite, post-go-live application administration for R&D Vault customers. Veeva Vault, our cloud-based content management and collaboration solution, is used by our customers to manage content-centric processes across key departments within a life sciences company, including clinical, quality, manufacturing, and regulatory spaces. Business-level communication skills are desirable in both Japanese and English. Qualified applicants should be based in Japan and working in the Veeva Tokyo or Osaka office. ### What You’ll Do - Provide post-go-live administrative support for multiple clients - Configuration of users and groups, document types, properties, lifecycles and workflows, picklists, notifications, and security - Bulk import/export of content and data - Ad hoc training of users and administrators - Analysis and deployment of new product features - Maintenance of production and sandbox environments - Creation of regular and ad hoc customer reports - Execute customer change requests ### Requirements - Experience with configuring/supporting/implementing content management software - Customer service or consulting experience - Ability to quickly understand client requirements and needs and articulate potential solutions - Experience fulfilling customer needs and managing expectations - Excellent verbal and written communication skills - Proven ability to work remotely and independently in support of clients - Bachelor’s degree or equivalent relevant experience ### Nice to Have - Project management experience - System Administration experience - Understanding of life sciences content management principles, types, and taxonomies - Understanding of life sciences compliance and system validation requirements - Experience with Veeva Vault, OpenText, Documentum/EMC, Liquent, and/or Next Docs ### Perks & Benefits - Health & wellness programs