Managed Services Enterprise Services Architect

Job description

**Who You Are** You are a seasoned Enterprise Architect who has deep hands-on expertise with VMware, Nutanix, Dell PowerFlex, and related virtualization technologies, along with the ability to engage executive stakeholders as a trusted technical advisor. You are experienced in leading technical initiatives, mentoring engineering teams, improving service delivery, and helping drive operational excellence across our managed services practice. You bring a customer-first mindset with a passion for delivering exceptional service, strong consultative and relationship-building skills as well as the ability to simplify complex technical concepts for diverse audiences. You maintain a collaborative approach to solving technical challenges and a commitment to continuous learning and technical excellence. **About The Role** The **Managed Services Enterprise Architect – Virtualization Technologies** serves as a senior technical leader responsible for the architecture, implementation, optimization, and ongoing support of enterprise virtualization and hyperconverged infrastructure environments. **Must be based in the United States. Preference will be given to candidates****located near Chicago, IL; Columbus, OH; Cleveland, OH; Boston, MA; or Nashville, TN.** **Travel may be up to 40%.** **Other responsibilities include:** - Architect, design, and implement enterprise virtualization solutions utilizing VMware vSphere, VMware Horizon, Nutanix, Dell PowerFlex, and related technologies. - Develop and execute platform upgrade, migration, and lifecycle management strategies across customer environments. - Provide advanced technical leadership during both pre-sales engagements and post-sales service delivery. - Partner with cross-functional engineering teams to align virtualization strategies with customer business objectives. - Create and maintain architecture documentation, operational procedures, technical standards, and deployment guides. - Mentor engineers and provide technical leadership across the Managed Services organization. - Perform capacity planning, performance optimization, health assessments, and disaster recovery validation. - Support hybrid and multi-cloud environments integrating Azure, AWS, and Google Cloud Platform with on-premises infrastructure. - Lead customer workshops, technical assessments, roadmap planning sessions, and executive-level discussions. - Participate in complex incident resolution, root cause analysis, and technical escalations. - Contribute to service improvement initiatives, operational standards, automation efforts, and engineering best practices. **Desired skills and experience:** - 10+ years of experience designing, implementing, and supporting enterprise virtualization platforms. - Extensive hands-on experience with VMware vSphere, VMware Horizon, Nutanix, Dell PowerFlex, VxRail, or comparable enterprise virtualization technologies. - Strong understanding of virtualization lifecycle management, including upgrades, patching, maintenance, and operational support. - Experience supporting production enterprise environments within Managed Services, consulting, or large enterprise IT organizations. - Knowledge of hybrid cloud architectures integrating Azure, AWS, and Google Cloud Platform. - Experience with performance tuning, capacity management, disaster recovery planning, and infrastructure optimization. - Strong troubleshooting and root cause analysis skills within ITIL or IT Service Management environments. - Excellent written and verbal communication skills with the ability to present technical concepts to both technical and executive audiences. - Experience developing technical documentation, operational runbooks, and implementation standards. - Ability to mentor engineers and provide technical leadership across multiple customer environments. - Willingness to participate in an on-call rotation supporting a 24x7 managed services environment. - Experience working within a Managed Services Provider (MSP) environment. - VMware Certified Professional (VCP), VMware Certified Advanced Professional (VCAP), Nutanix Certified Professional (NCP), or equivalent certifications. - Experience with infrastructure monitoring platforms such as LogicMonitor. - Experience automating administrative tasks using PowerShell, Python, or similar scripting languages. - Familiarity with infrastructure-as-code and automation tools is a plus. - Experience supporting enterprise storage, backup, and disaster recovery solutions. **A Little About Us** Our mission is to challenge and enable our employees to achieve great things. **We live and breathe our core values:** - **We Before Me:** We demonstrate empathy through our actions and solicit diverse voices and opinions. We put ourselves in each other’s shoes, readily admit our mistakes, and generously share our time and knowledge. - **Dare To Be Great:** We are big-picture thinkers who focus on solutions to problems. We solicit and offer actionable feedback to others without hesi