Managed Services Networking & Security Enterprise Services Architect

Job description

**Location:** Remote (U.S.) **Who You Are** You are a Senior Network and Security architect who will build and operate the Networking & Security managed service in collaboration with the Networking & Security Practice Manager, Principal Architect, and Managed Services team, owning the operational build-and-run of a service designed to grow and scale. **About The Role** The **Managed Services Enterprise Architect**bridges strategic security architecture with hands-on managed services delivery, ensuring that both the design and ongoing operation of network and security systems meet client needs, regulatory requirements, and performance SLAs. It requires a blend of technical expertise, operational management, and client relationship skills. **Must be based in the United States. Travel up to 30% may be required.** **Other responsibilities include:** - Implement event management, dynamic monitoring, observability, and predictive monitoring / AIOps. - Author operational runbooks and automation to run the service repeatably. - Government or enterprise security experience is advantageous. - Deep knowledge of networking principles, TCP/IP, firewalls, IDS/IPS, authentication, and general networking. - Experience with NSX, cloud security, and secure configuration management. - Proficiency in cyber-attack response, threat detection, and risk-based controls. - Leadership and mentoring abilities. - Strong customer-facing and stakeholder management skills. - Ability to work in a fast-paced, multi-client environment. - Design and implement secure network architectures, including cloud hosting, operating system hardening, and integration of security tooling. - Develop and maintain firewall/IPS rules, test new security products, and review application/system security controls. - Create network diagrams, flowcharts, and documentation for all security products and procedures. - Collaborate with network systems teams to remediate infected systems and support secure network operations. - Lead and mentor technical teams, providing oversight of budget, contract milestones, and SLA compliance. - Troubleshoot and resolve security alerts, manage customer expectations, and deliver executive-level reporting. - Develop training modules and materials for new and existing security personnel. - Coordinate with sales, pre-sales, and product teams to deliver solutions, integrate clients into managed services, and evaluate cybersecurity solution performance. - Act as a subject matter expert for clients, validating Statements of Work and ensuring service delivery against contracts. - Manage and monitor customer security devices remotely. - Troubleshoot and resolve storage and network configuration issues in collaboration with vSphere administrators. - Use SIEM tools (e.g., Splunk, ArcSight) for monitoring, analysis, and reporting. - Apply cyber-attack defense techniques and threat detection to protect enterprise environments. **Desired skills and experience:** - 10 to 15 years in network and security managed-services operations - Strong operational competencies across monitoring and observability, automation, incident and change management, and cost management. - Proven experience operating networking environments supporting production, mission-critical workloads. - Strong understanding of AWS, Azure, & GCP networking and connectivity models. - Excellent communication and customer service management skills, including the ability to run service reviews with customer leadership. - Experience integrating AI into service offerings, building or leveraging AI/ML platforms to resolve tickets, surface optimization opportunities, and drive AIOps, is a major plus. - Bachelor’s or Master’s degree in Computer Science, Engineering, Information Technology, or related field preferred. - Experience within a Managed Services Provider (MSP) environment. - General familiarity with compliance frameworks such as SOC 2 and ISO 27001, and a security-aware approach to operations (security policies, event logging, awareness training). - Deep familiarity with Palo Alto firewall environments - Certifications in one of the following: CISSP, CEH, GIAC, CISA, CCNP, CCIE, CCNA, SANS, ITIL, PMP preferred. **A Little About Us** Our mission is to challenge and enable our employees to achieve great things. **We live and breathe our core values:** - **We Before Me:** We demonstrate empathy through our actions and solicit diverse voices and opinions. We put ourselves in each other’s shoes, readily admit our mistakes, and generously share our time and knowledge.