Managed Services Solution Lead Data Platform

Job description

At Xebia Microsoft Services (XMS), we help organizations unlock the value of their data through modern managed services, cloud-native platforms, and continuous innovation. As a Managed Services Solution Lead - Data Platform, you are responsible for the vision, evolution, and success of our Data Platform propositions. You combine technical expertise with product and service ownership. Working closely with engineering teams, Service Delivery Managers, architects, commercial stakeholders, and customers, you drive roadmaps, releases, lifecycle management, and continuous improvement. You ensure our services remain competitive, scalable, secure, and aligned with customer needs and business objectives. You play a key role in bridging technology, operations, commercial priorities, and customer outcomes while helping shape the future of our Managed Services portfolio. Responsibilities As a Managed Services Solution Lead - Data Platform, you own the direction and success of one or more Data Platform propositions within our Managed Services portfolio. Service Ownership and Portfolio Management • Own the vision, strategy, roadmap, and lifecycle of one or more Data Platform propositions. • Continuously improve propositions based on customer feedback, business priorities, market developments, and technology innovation. • Define and maintain service offerings, service tiers, commercial positioning, and proposition documentation. • Act as the primary owner for proposition success and service evolution. • Monitor proposition adoption, performance, customer satisfaction, and overall service health. Product Management and Roadmap Ownership • Develop and maintain proposition roadmaps aligned with customer demand, platform strategy, and organizational objectives. • Prioritize enhancements, suggest technical investments, automation initiatives, and new capabilities. • Define requirements and business cases for proposition improvements. • Partner with engineering teams to ensure successful realization of roadmap initiatives. • Balance customer requirements, operational considerations, and strategic objectives. Release and Service Lifecycle Management • Govern proposition releases and the introduction of new capabilities. • Ensure changes are communicated effectively to Service Delivery Management teams and customers. • Maintain lifecycle plans for services, technologies, and platform components. • Drive continuous service improvement and proposition maturity. • Manage technical debt and proposition modernization initiatives. Engineering and Delivery Alignment • Work closely with Azure, Data, and Platform Engineering teams to align engineering efforts with proposition priorities. • Provide functional direction and prioritization to engineering squads. • Ensure services are operationally ready, supportable, scalable, and standardized. • Drive automation and operational excellence initiatives across services. • Support the operationalization of new capabilities into managed services. Customer and Service Governance • Support Service Delivery Management teams during customer reviews and strategic discussions. • Participate in major customer escalations when proposition expertise is required. • Engage with customers to understand evolving business requirements and translate them into service improvements. • Collaborate with Service Delivery Management to improve customer outcomes and service quality. • Define and track proposition success metrics and service KPIs. Innovation and Market Leadership • Stay current with developments in Microsoft Fabric, Azure Data Services, data platforms, AI, analytics, and data governance. • Evaluate emerging technologies and identify opportunities to strengthen the portfolio. • Contribute to the broader Managed Services strategy and innovation agenda. • Support go-to-market activities, proposition positioning, and thought leadership together with commercial teams. • Help shape the future direction of XMS Data Platform Managed Services. You combine strong technical expertise in modern data platforms with product ownership, stakeholder management, and strategic thinking. You enjoy translating customer needs and technology innovation into scalable managed services. You are comfortable working across engineering teams, Service Delivery Management, Delivery Centers, customers, and senior stakeholders in an international environment. This role requires a balance of technical depth, commercial awareness, operational understanding, and service ownership. • 5+ years of experience in data platforms, cloud engineering, managed services, consulting, product ownership, or solution leadership roles. • Strong understanding of Microsoft Fabric and the Azure Data Platform ecosystem. • Experience with Microsoft Fabric, OneLake, Data Factory, Lakehouse, Power BI, Azure Data Lake Storage, Azure SQL, Databricks, Event Hub, and Purview. • Strong understanding of data platform architecture, governance, security, analytics, and operational excellence. • Experience defining service roadmaps, proposition improvements, platform strategies, or product ownership activities. • Experience working with engineering teams and agile delivery methodologies. • Strong stakeholder management, communication, and presentation skills. • Ability to balance customer requirements, business priorities, operational considerations, and technical direction. • Experience with managed services or service-oriented operating models is highly desirable. • Relevant Microsoft certifications such as DP-600, DP-203, AZ-305, or PL-300 are considered a plus. • Fluent English communication skills are required, with the ability to collaborate effectively across international teams, Delivery Centers, customers, and stakeholders. Your Path to Success in Your First Year • Establish clear ownership of the Data Platform proposition portfolio and define a compelling roadmap. • Deliver meaningful proposition improvements, automation initiatives, and service enhancements. • Build strong working relationships with engineering teams, Service Delivery Management, Delivery Centers, and customers. • Increase service maturity, operational scalability, and platform consistency. • Improve customer satisfaction through continuous service evolution and innovation. • Contribute to the broader Managed Services portfolio strategy and innovation agenda. • Become the recognized proposition owner and subject matter expert for Data Platform Managed Services within XMS. Success Profile • A strategic thinker with a strong product mindset. • Passionate about data platforms, cloud technologies, and managed services. • Comfortable working across business, technology, operations, and customer stakeholders. • Experienced in balancing long-term vision with practical execution. • Focused on creating scalable, supportable, and commercially successful managed services. • Able to translate technical innovation into customer value and service differentiation. Does this sound like the kind of place where you can thrive? Hit the apply button, reach out for a chat, or meet us at one of our events.