Manager, Account Management – Acquiring & Acceptance

Job description

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Account Management – Acquiring & Acceptance Overview: Mastercard is a global technology company powering the payments industry. While our heritage is rooted in connecting consumers, merchants, financial institutions, and governments through one of the world's largest payment networks, today Mastercard is much more than a card network. We leverage technology and lead innovation to help customers solve complex business challenges, accelerate growth, improve security, and deliver better experiences to consumers and businesses alike. The Retail & Commerce team in France is seeking a Manager, Account Management to support Mastercard's growth across the acquiring and acceptance ecosystem. This role focuses on managing and expanding relationships with a portfolio of strategic customers, including acquirers, payment service providers (PSPs), payment facilitators (PayFacs), processors, and payment orchestration platforms. Beyond the existing portfolio, the account manager will be able to identify, engage, and develop relationships with new accounts and strategic prospects, thus contributing to Mastercard's long-term growth and market expansion. This position combines strategic account management, consultative sales, and business development. The successful candidate will develop a deep understanding of customers' businesses, priorities, and growth ambitions, identify where Mastercard can create value, and bring together the right internal expertise to help customers achieve their objectives. Success in this role requires a strong understanding of the payment’s ecosystem, a passion for relationship building, intellectual curiosity, and the ability to position Mastercard's broad portfolio of products and services across payments, cybersecurity, fraud prevention, data & analytics, digital commerce, and value-added services. Role & Responsibilities • Manage and grow relationships with a portfolio of strategic customers across the acquiring and acceptance ecosystem, including acquirers, PSPs, PayFacs, processors, and orchestration providers. • Identify, engage, and develop relationships with new accounts and strategic prospects. • Develop a deep understanding of customers' organizations, business models, competitive environments, strategic priorities, and growth objectives. • Build and maintain relationships at all levels of customer organizations, from operational and technical teams to senior executives and C-level decision makers. • Act as a trusted advisor by understanding customer challenges and identifying opportunities where Mastercard can deliver measurable business value. Positioning Mastercard as a strategic technology partner rather than solely a payment network provider will be key. • Identify, qualify, and advance commercial opportunities across Mastercard’s broad portfolio of products and services. • Lead customer presentations, business reviews, workshops, and strategic discussions, tailoring messages to both business and technical audiences. • Partner closely with various teams within Mastercard (product, cyber, customer delivery, digital, services) to deliver customer value. Efficiently navigate a complex global organization. • Develop business cases, commercial proposals, and executive-level presentations to support complex sales opportunities and strategic initiatives. • Negotiate and execute commercial agreements while ensuring long-term value creation for both Mastercard and customers. All About You • Excellent interpersonal skills and a passion for building long-term relationships both externally and internally. • Strong experience within the payments industry, with a solid understanding of the acquiring ecosystem and the broader payments value chain. Experience working for an acquirer, PSP, PayFac, processor, payment technology provider or merchant is a plus. • Demonstrated ability to manage and grow complex customer relationships while identifying and closing new business opportunities. • Ability to engage with both business and technical stakeholders and navigate complex customer organizations. • Genuine interest in technology and innovation, with the curiosity to continuously learn about Mastercard's expanding portfolio of solutions beyond payments. • Strong presentation and communication skills, with confidence speaking in front of both small and large audiences. • Strong project management capabilities and the ability to coordinate multiple stakeholders across a highly matrixed organization. • Excellent analytical and problem-solving skills, with the ability to transform customer challenges into actionable business opportunities. • Highly proactive and results-oriented, with strong ownership and accountability; able to drive initiatives through to completion and find pragmatic solutions to complex challenges. • Collaborative team player capable of mobilizing cross-functional teams around customer priorities and business opportunities. • Contribute to Mastercard's market expansion strategy through prospecting and the acquisition of new strategic customers. • Fluent in French and English, both written and spoken. • Master's degree or equivalent professional experience preferred. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.