Manager, Adoption Strategy (Engagement Management)

Job description

Ironclad is the leading AI contracting platform that transforms agreements into assets. Contracts move faster, insights surface instantly, and agents push work forward, all with you in control. Whether you’re buying or selling, Ironclad unifies the entire process on one intelligent platform, providing leaders with the visibility they need to stay one step ahead. That’s why the world’s most transformative organizations, from Rivian to the World Health Organization and the Associated Press, trust Ironclad to accelerate their business. We’re consistently recognized as a leader in the industry: a Leader in the Forrester Wave and Gartner Magic Quadrant for Contract Lifecycle Management, a Fortune Great Place to Work, and one of Fast Company’s Most Innovative Workplaces. Ironclad has also been named to Forbes’ AI 50 and Business Insider’s list of Companies to Bet Your Career On. We’re backed by leading investors including Accel, Y Combinator, Sequoia, BOND, and Franklin Templeton. For more information, visit www.ironcladapp.com http://www.ironcladapp.com or follow us on LinkedIn. The Manager, Adoption Strategy leads a team of Adoption Strategists responsible for driving platform adoption across a portfolio of enterprise client accounts. This role is technically credible and occasionally hands-on with the most strategic accounts, but primarily accountable for team output, hiring, coaching, and the consistency of the delivery methodology across the team's book of business. What you'll do: - Manage, coach, and develop a team of Adoption Strategists, setting individual goals and conducting regular performance reviews - Establish and refine team-level playbooks, engagement methodologies, and best practices for client discovery, rollout, and change management - Stay directly involved with the team's highest-value or most technically complex accounts — supporting use case scoping, technical champion building, and proof-of-concept execution - Own team-level delivery metrics: win rate, adoption outcomes, services revenue, time to value, renewal/expansion contribution, and engagement quality across the portfolio - Partner with Sales, Product, and Engineering leadership to represent the practice on strategic partnerships and escalations - Own hiring, onboarding, and headcount planning for the team as client demand scales - Report team performance and capacity to practice leadership, flagging risks and resourcing needs What we're looking for: - Bachelor's degree in business, computer science, or related field - 6–9 years of experience in AI/technical consulting, solutions architecture, or customer success, including 1–3 years of direct people management - Hands-on experience with at least one enterprise AI platform (Salesforce Agentforce, Moveworks, Copilot, or similar) - Demonstrated ability to build team processes and scale a practice through growth - Strong executive-facing communication skills for high-stakes client and internal escalations US Full-Time Employee Benefits at Ironclad: - 100% health coverage for employees (medical, dental, and vision), and 75% coverage for dependents with buy-up plan options available - Market-leading leave policies, including gender-neutral parental leave and compassionate leave - Family forming support through Maven for you and your partner - Paid time off - take the time you need, when you need it - Monthly stipends for wellbeing, hybrid work, and (if applicable) cell phone use - Mental health support through Modern Health, including therapy, coaching, and digital tools - Pre-tax commuter benefits (US Employees) - 401(k) plan with Fidelity with employer match (US Employees) - Regular team events to connect, recharge, and have fun - And most importantly: the opportunity to help build the company you want to work at **UK Employee-specific benefits are included on our UK job postings Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.