Manager, AI & Systems Orchestration

Job description

## **About Neon One** At Neon One, we believe that technology is the key to building vibrant communities of generosity. As a leader in nonprofit software since 2004, we create intuitive solutions that help small and mid-sized nonprofits connect with people, build trust, and make good happen every day. Our culture is powered by empathy, innovation, and a shared mission to empower organizations making a difference. We operate with a customer-first mindset, take pride in extraordinary results, and grow together by supporting each other and embracing bold new ideas. If you’re passionate about using your skills to drive real impact and want to thrive in a collaborative, fully remote environment, Neon One is the place for you. ## **About the Role** The Manager, AI & Systems Orchestration leads Neon One into the future of autonomous systems and GTM technology. You will own the strategy, architecture, and deployment of modern AI technologies, specifically Salesforce Agentforce and associated data orchestration pipelines, to drive operational speed, cross-functional productivity, and automated customer journeys. We are looking for an AI-first thinker with high intellectual curiosity who thrives in emerging technology spaces, translating complex business problems into goal-oriented autonomous agent workflows. ## **What You'll Do** - **AI Orchestration & Agentic Systems:** Own the full lifecycle of Salesforce Agentforce agents, design, build, test, deploy, and continuously optimize agent flows that automate workflows across GTM teams and improve the customer journey. - **Data360 & AI Data Strategy:** Strategize, architect, and build out Data360 and Snowflake integration layers to create high-fidelity Unified Customer Profiles (UCP) that serve as the foundational real-time context layer powering Agentforce. - **Prompt Engineering & Logic Design: Design** complex, non-linear system logic, prompt models, and dynamic routing; refine prompts to guide agents effectively, optimize response quality, and prevent hallucinations. - **AI Governance & Safety:** Establish clear agent scopes, structural guardrails, and programmatic circuit breakers to ensure autonomous agents comply with security, compliance policies, and brand standards. Pressure-test agents against adversarial prompts and edge-case scenarios before release. - **Data Integration for AI Context:** Oversee API integrations and data synchronization flowing from Data360/Snowflake into GTM platforms to ensure AI agents operate on high-fidelity, real-time customer data. - **GTM Strategy & Innovation:** Act as a strategic partner to Sales, Support, and Customer Success leadership to identify high-impact processes that can be transformed from rigid linear workflows into autonomous systems. ## **What You'll Bring** - 3+ years of experience in GTM systems engineering, business systems analysis, or technology orchestration. - Hands-on experience implementing or managing autonomous AI agents in an enterprise environment (Salesforce Agentforce strongly preferred). - Strong proficiency in prompt engineering, agentic logic design, and error-trapping non-linear workflows. - Familiarity with data platforms (Snowflake, Data360, Agentforce) and API integrations. - Strong business acumen with the ability to translate operational friction into modern AI solutions. - Salesforce Admin Certification or relevant AI/Systems certifications preferred. ## **Why Join Neon One?** At Neon One, our values are how we show up every day. We make good happen by putting empathy and passion at the center of our work, using technology to uplift mission-driven organizations. We stand for our customers, act with care and intention in every decision, own the solution, and grow together. We innovate fearlessly, always exploring new ways to support our community and each other. ## **How We Hire** We use AI tools to support our recruitment process, including helping us organize applications and identify early matches based on role criteria. That said, every rejection decision is made by a human. We encourage candidates to apply authentically and avoid relying solely on AI-generated responses, especially during interviews. This posting is for a current, open position within **Neon One**. This opportunity is offered through HighlightTA, the on-demand talent team supporting Neon One’s growth. **Connect with us and learn more:** [Neon One on LinkedIn](https://www.linkedin.com/company/neonone/) [HighlightTA on LinkedIn](https://www.linkedin.com/company/highlightta/)