Manager, Amazon & Retail Operations

Job description

**Welcome to Fi.** We’re a passionate team from Square, Google, Oura, Peloton, Uber, and more working to transform the human-pet relationship. Our mission? Develop cutting-edge technology to revolutionize what it means to be a pet parent. The pet industry remains firmly stuck in the past and we are here to change that. Fi is leveraging our team's talent and expertise to improve the lives of millions of pets in the U.S. Real-time location tracking, activity, sleep and behavior monitoring – and that's just the beginning. The most exciting aspect of our work? Bridging the communication gap between pets and humans. Imagine a world where everyone knows how their pet feels in real time and how to keep their best friend in good shape. That's the future we're building at Fi. If you're someone who thrives in innovative, collaborative work environments and feels strongly about helping pets live longer, better lives, Fi could be the perfect fit. Join us in our pursuit of the “impossible,” or as we call it here “let me find a way,” to redefine the future of pet ownership together. **Fi is looking for a Manager, Amazon & Retail Operations!** Fi is looking for a **Manager of Amazon & Retail Operations** to own Amazon Seller Central end to end: catalog integrity, inbound compliance, cases and escalations, and account health. You'll be the person who knows how to get things done at Amazon, how to escalate when the normal path stalls, and how to find a way through after being told there isn't one. Amazon is the majority of this role, but not all of it. You'll own the same functions at Chewy, Costco, and our other retail partners, and as we expand into new international marketplaces and retailers, you'll own the operational work that makes those launches happen. ### What You'll Do: - Own catalog integrity, listing data, and variation structure across our Amazon catalog - Monitor and resolve issues with account health, Buy Box performance, and listing compliance - Manage cases and escalations end to end, and maintain a recurring calendar of Amazon obligations so nothing lapses - Manage FBM fallback during stockouts, keeping shipping SLAs and other KPIs within Amazon's thresholds - Own retailer inbound compliance, making sure everything leaving our 3PL meets Amazon's prep requirements and each retail partner's routing guide - Create and track inbound shipments, and drive FBA prep fees and retailer chargebacks toward zero - Own item setup, data syndication, ASNs, and labeling across Chewy, Costco, and our smaller retail partners - Collaborate with supply planning on restock limits, channel constraints, and other factors affecting inventory shipments - Coordinate with finance and external partners on marketplace tax and compliance registrations - Own the operational work behind new international retailer launches: marketplace setup, listing localization, regional compliance and labeling, and inventory inbound planning - Build and maintain a launch plan sequenced against compliance lead times - Partner with marketing and brand on listing and A+ content, and with the team on promotions and advertising to make sure campaigns launch with product in stock and listings ready - Build and share reporting across the business on channel performance at Amazon and our retail partners ### What You'll Bring: - 5+ years operating an Amazon account for a physical goods brand, or equivalent experience from the agency or Amazon side - Bachelor's degree in Business, Supply Chain, Operations, or a related field, or equivalent practical experience - Deep working knowledge of Amazon Seller Central - Hands-on retail partner operations and 3PL experience - Strong analytical skills with advanced Excel proficiency and the ability to build your own reporting; SQL is a plus - Fluency with AI tools (specifically Claude) to automate reporting and recurring work and operate more efficiently - Excellent communication and collaboration skills - Experience launching or operating international Amazon marketplaces, particularly UK and EU, is a plus, as is experience selling consumer electronics or connected devices and inventory/supply planning experience ### Why You'll Love Us: - **Time to Recharge:** Enjoy flexible PTO to take the breaks you need. - **Top-Notch Health Coverage:** We’ve got your back (and teeth and eyes) with full medical, dental, and vision insurance. - **Wellness Perks:** Free access to One Medical, Kindbody, and Talkspace to keep you feeling your best. - **Dog-Friendly Office:** Bring your pup to work — they’re part of the team, too. - **Give Back to the Pups:** Make tails wag with a $500 annual donation to a dog charity of your choice through our BarkBack Program. - **Free Fi Membership:** Your furry best friend(s) get all the benefits of a Fi collar, on us! - **Love for Friends + Family:** Share the Fi magic with loved ones through our gifting program.