Manager, Assurance Professional Practice Group Operations

Job description

Work with a Top 20 CPA and advisory firm that Accounts for Anything. Aprio has 40 U.S. office locations, as well as international office locations and more than 3,200 team members that speak 60+ languages across the globe. By bringing together proven expertise, deep understanding, and strategic foresight for fast-growing industries, Aprio ensures clients are prepared for wherever life or business may take them. Discover a top-rated culture, vast growth opportunities and your next big career move with Aprio. ### **Job Summary** Aprio is seeking an **Operations Manager** to join the **Professional Practice Group** and lead the governance, administration, and continuous improvement of critical operational processes and systems spanning multiple business units. In this role, you will own the day-to-day stewardship of platforms supporting intake, conflicts, client relationship management, risk, ethics, and vendor management while driving cross-functional initiatives that strengthen execution, control, and scalability across the firm. You will develop and enforce operational policies, manage legal and licensing workflows, and serve as a trusted resource to executive leadership on operational priorities and emerging risks. This is a high-impact opportunity for a process-driven professional who excels at the intersection of operations, compliance, and technology stewardship. ### What You'll Gain/ Impact - Opportunity to own and shape firm-wide operational processes and governance with visibility across multiple business units. - Direct exposure to executive leadership through regular communication of priorities, risks, and strategic recommendations. - Ability to build scalable process frameworks, controls, and standards that drive consistency and performance across the firm. - Experience leading cross-functional initiatives from scoping through implementation and post-implementation review. - Platform to develop deep expertise across enterprise systems supporting intake, conflicts, CRM, risk, ethics, and vendor management. ### Key Responsibilities - Oversee the daily operation, governance, and continuous improvement of assigned operational processes and software platforms across business units. - Establish process standards, ownership, controls, documentation, and service expectations for assigned operational workflows. - Lead cross-functional operational projects and initiatives from scoping and planning through implementation, adoption, and post-implementation review. - Manage legal, licensing, and related compliance workflows to support timely, accurate, and documented completion of requirements. - Administer assigned software platforms, including business requirements, configuration coordination, testing, issue resolution, access governance, and enhancement prioritization. - Draft, maintain, communicate, and enforce policies, procedures, and operating standards within the role's area of responsibility. - Monitor operational, compliance, vendor, and reputational risks; recommend controls and coordinate corrective actions with appropriate stakeholders. - Partner with business unit leaders and subject matter experts to align processes, resolve cross-functional issues, and support consistent execution. - Develop metrics and reporting to evaluate process performance, control effectiveness, service quality, and improvement opportunities. - Serve as a liaison to executive leadership by presenting operational priorities, risks, decisions, recommendations, and progress updates. - Maintain audit-ready process and system documentation and support internal reviews, external requests, and remediation activities. - Provide process guidance, training, knowledge sharing, and mentorship to junior staff and stakeholders ### Candidate Qualifications - Bachelor's degree required; MBA or relevant professional certification preferred. - Five or more years of progressively responsible operations experience, including ownership of cross-functional processes, systems, or programs. - Experience leading operational projects and partnering with stakeholders across multiple business units. - Experience administering business applications and managing workflow, governance, compliance, legal, licensing, risk, or vendor-management processes. - Demonstrated ability to develop policies, define controls, document processes, analyze operational information, and communicate recommendations to senior and executive stakeholders. - Project Management Professional (PMP), PMI Agile Certified Practitioner (PMI-ACP), Lean Six Sigma Green Belt, Certified ScrumMaster (CSM), or Prosci/ACMP change management certification preferred