Manager Behavioral Health Community Support Program - Ben Gordon

northwesternmedicine

DeKalb, IL, United States · DeKalb · United States

Posted May 20, 2026

Full-time
On-site
Not Applicable

Job description

Company Description At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better? Job Description The Manager Behavioral Health Community Support Program reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. Under the direction of the Clinical Program Director of Ben Gordon, and with the cooperation of the Medical Directors, this position implements and supervises clinical and managerial aspects of all departments assigned, including, but not limited to: coordination of patient care, staff selection and development, operating standards and procedures, business operations and development, compliance and regulatory functions, and community development efforts. Responsibilities: General Operations: Will oversee these Ben Gordon programs: case management, community support team and permanent supportive housing. Responsible for daily program operations in a manner that produces positive patient experience and outcomes. Leads by example and helps all employees make the connection between NM values and their daily work. Creates an environment of partnership, collaboration, seamless quality and service enhancement across teams, departments and divisions of the organization. Stays informed of current and emerging issues and trends for areas of accountability. Communication: Uses timely and effective communication methods to update staff on departmental and organizational priorities and progress. Creates a culture of respectful communication by listening, demonstrating approachability, and inclusion. Demonstrates ability to communicate effectively across departments of the organization and community at large; within all levels of management; with patients, visitors, and other customers/guests. Clinical Operations: Provides clinical and operational leadership within their team and across Ben Gordon teams as needed. Shows proven ability to manage and improve care in other clinical areas of Ben Gordon as needed. When necessary, carries a patient caseload and conducts thorough assessments, treatment interventions and plans, uses strategies to establish rapport and work toward problem resolution through evidence-based strategies, facilitates group counseling, and provides education and counseling services to patients and families. Supervises individual and team meetings and multi-disciplinary staff meetings so that clinical/non-medical and medical information is integrated to bring about positive patient care. Reviews clinical documentation for accuracy in a timely manner and regularly reviews and oversees the team’s patient caseload. Identifies staff’s individual skills and interests; provides timely, positive, constructive feedback; addresses performance gaps as they occur with clear action plans and timelines for improvement. Business Operations: Responsible for oversight of multiple cost centers, including managing income and expense and, if applicable, other grant funding (e.g., local, state, federal) Responsible for tracking cost centers productivity and outcomes Practices fiscal accountability; identifies ideas for increasing efficiency, cost savings, and development. Identifies opportunities for new business growth and development, expansion of current services, etc. Measures and monitors budget and business development plans; provides ongoing updates to Director and staff. Achieves or exceeds budget and business growth and profitability targets. Compliance and Regulatory Oversight: Sets clear expectations for continuous quality and service improvement. Adherence to, and responsibility for, regulatory and accreditation Ben Gordon program standards for HOD, SUPR, TJC, Medicaid, and CMHC (as applicable). Accurately report in a timely manner all assigned grant performance measures and deliverables on a quarterly and monthly basis. Proficient in conducting basic clinical and utilization review of staff documentation to assure assessment and interventions meet all regulatory and accreditation care guidelines. NM System and Community Partnerships Establishes and maintains collaborative partnerships within NM system and throughout the community Seeks to develop additional referral relationships within the NM system and community providers Qualifications Required: Master’s Degree in Behavior Health Five years of supervised clinical experience working in a behavioral health setting or other related field required Must be licensed to practice independently; LCPC, LCSW, LMFT, or Clinical Psychologist required OTHER REQUIREMENTS: Ability to work evening and on-call as requested. Advanced verbal and written communication skills. Valid driver’s license. Ability to travel to and from multiple work sites. Preferred: Master Degree in Behavioral Health with a LCPC, LCSW, or LMFT Supervisory and/or management experience with case management, community support teams or permanent supportive housing Bi-Lingual Experience with EPIC (EMR) Experience with Microsoft Excel Additional Information Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status. Background Check Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act. Artificial Intelligence Disclosure Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. Benefits We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more. Sign-on Bonus Eligibility (if sign-on bonus offered for position): Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.