Manager, Benefits Operations- USA & Puerto Rico

Job description

Career Category Human Resources Job Description Benefits Manager – USA & Puerto Rico Operations Join Amgen’s Mission to Serve Patients At Amgen, our shared mission—to serve patients—drives everything we do. Since 1980, we’ve been at the forefront of biotechnology, helping to transform the lives of patients around the world. Our culture is collaborative, innovative and grounded in strong values. We believe in delivering results the right way—through teamwork, accountability and a commitment to quality. Join us and transform the lives of patients while transforming your career. What You Will Do Let’s do this. Let’s change the world. In this critical role, you will lead Benefits Operations for the US & Puerto Rico, ensuring high-quality, compliant and employee-focused delivery of benefits programs. You will play a key role in driving operational excellence, vendor performance and continuous improvement across a complex and dynamic environment. Key Responsibilities Benefits Operations & Delivery Lead end-to-end benefits operations for US & Puerto Rico, ensuring seamless execution and a consistent employee experience Manage governance metrics, including SLAs, KPIs and compliance standards Act as a primary escalation point for team managing benefits-related issues across employees and stakeholders Program Management & Strategy Evaluate and improve benefits programs to ensure alignment with market trends, regulatory requirements and global strategy Lead annual renewals, vendor transitions and new program implementations Support enterprise initiatives such as global rollouts, mergers & acquisitions and transformation programs Vendor & Stakeholder Management Manage relationships with external vendors, brokers and service providers to ensure strong performance and accountability Collaborate with cross-functional partners including Finance, Procurement, Legal, Tax, Occupational Health , Staff Relation and HR teams Support governance discussions and incorporate employee feedback to enhance & regulate benefits programs Operational Excellence & Transformation Drive process improvements through automation, standardization and continuous improvement initiatives Leverage data and dashboards to enable insights, reporting and informed decision-making Support the adoption of benefits technologies and scalable operational processes People Leadership Lead and develop the team of benefits professionals, fostering a high-performance and inclusive culture Build team capabilities in benefits administration, systems and transformation initiatives Promote accountability, collaboration and continuous development What We Expect of You Basic Qualifications Bachelor’s degree or equivalent experience Should have 10+ years of experience managing employee benefits operations in large or mid-sized organizations Proven experience leading and developing teams Preferred Qualifications Strong understanding of the US benefits landscape, including health, wellbeing, retirement , LOA and insurance programs Experience working with global organizations or within matrixed environments Hands-on experience with benefits and HR systems (e.g., Workday, ServiceNow , Alight…etc ) Strong stakeholder management and vendor management experience What Makes You Stand Out Ability to balance strategic thinking with hands-on execution Strong analytical mindset with data-driven decision-making capabilities Proven ability to drive transformation and operational improvements Excellent collaboration and communication skills across global teams Why Join Amgen At Amgen, you’ll be part of a high-performing team where your work directly contributes to improving the lives of patients. You’ll have opportunities to grow your career, work on meaningful challenges and make a lasting impact. .