Manager, Billing & Accounts Receivable

Job description

Accountabilities: Own end-to-end billing, invoicing, accounts receivable, and collections for a high-volume portfolio of SMB customers, including recurring subscriptions and usage-based charges. Oversee collections workflows, ensuring timely follow-up, accurate account resolution, consistent procedures, and effective management of overdue balances. Monitor AR aging, identify risk accounts early, and implement strategies to improve DSO and reduce delinquency. Partner with Customer Success and Support to resolve billing disputes, payment failures, and account issues quickly while minimizing billing-related customer churn. Ensure promotions, discounts, free periods, introductory pricing, and retention offers are accurately reflected in billing systems and customer invoices. Manage billing and collections for enterprise and DSO accounts with complex contracts, including multi-location structures, tiered pricing, custom payment terms, milestone billing, and usage-based fees. Build strong relationships with enterprise customer finance and procurement teams to resolve disputes, address overdue balances, and negotiate payment arrangements when appropriate. Partner with Sales and Legal before deals close to assess payment terms, invoicing triggers, true-ups, concessions, and other contractual provisions affecting billing and collectability. Serve as the escalation point for high-value or contractually disputed receivables and ensure appropriate resolution strategies are implemented. Design and implement scalable billing, AR, collections, credit, write-off, bad-debt, and related financial controls as the business grows. Evaluate and implement billing, invoicing, ERP, and automation technologies in partnership with RevOps and Data to reduce manual work and improve operational scalability. Develop reporting capabilities covering AR aging, DSO, cash-forecasting inputs, collections effectiveness, and other metrics required for leadership and board reporting. Establish reliable processes that connect Sales and Customer Success initiatives with accurate billing execution, identifying potential revenue leakage or customer disputes before they occur. Manage and develop the existing Billing/AR team while determining future hiring needs as transaction volume and business complexity increase. Identify opportunities to use AI for automated dunning, reconciliation, dispute categorization, aging analysis, payment-risk assessment, and collections reporting. Partner cross-functionally to pilot and scale AI-enabled workflows that improve efficiency without unnecessarily increasing headcount. Requirements: 5+ years of experience in billing, accounts receivable, or collections, including meaningful experience in a startup or other fast-growing environment. Demonstrated experience building billing and AR processes, systems, and controls from the ground up rather than simply maintaining an established function. Experience managing high-volume, low-touch subscription or SMB billing and/or complex, high-touch enterprise or contract-based billing, with the ability to operate effectively across both models. Strong Excel and spreadsheet skills, combined with experience using modern billing, invoicing, ERP, or financial systems such as NetSuite, Stripe Billing, Zuora, QuickBooks, or comparable platforms. Strong operational judgment, particularly when balancing customer relationships, contractual obligations, collection priorities, and escalation decisions. High sense of urgency and comfort working with incomplete systems or processes while actively building more scalable solutions. Excellent written and verbal communication skills, including confidence handling customer-facing collections conversations and complex internal stakeholder discussions. Ability to translate sales agreements, pricing structures, promotions, and contractual terms into accurate billing processes and systems. Strong cross-functional collaboration skills, with the ability to work effectively with Finance, Sales, Customer Success, Legal, RevOps, and Data teams. Curious, proactive approach to AI and automation, with a demonstrated preference for eliminating repetitive manual work and improving operational efficiency. Ability to identify process gaps, anticipate revenue leakage, and establish appropriate controls before issues affect customers or financial performance. Experience managing people or demonstrated potential to build, mentor, and lead a growing Billing/AR team is highly valued. Experience in healthcare, dental, or another regulated industry with multi-location or DSO-style customers is a plus. Experience partnering with Legal on contractual terms affecting billing and collections is a plus. Benefits: Competitive compensation and benefits package. Fully remote work within the United States. Flexible, unaccrued paid time off. Ongoing training and professional development opportunities. Opportunity to build and lead a critical finance function within a rapidly scaling business. Exposure to modern billing technology, automation, data, and AI-driven operational initiatives. Opportunity to influence systems, processes, controls, and team structure as the organization grows. How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1 This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager, Billing & Accounts Receivable based in the United States. This is a high-impact, fully remote leadership role responsible for building and scaling billing, accounts receivable, and collections operations in a rapidly growing environment.You will own the full billing lifecycle across both high-volume SMB customers and complex enterprise accounts.The role combines hands-on operational ownership with strategic process design, automation, reporting, and team development.You will establish scalable systems and controls that improve cash collection, reduce revenue leakage, and support increasingly sophisticated customer relationships.A key part of the opportunity is transforming a largely manual function through modern technology, AI, and automation.You will collaborate closely with Sales, Customer Success, Legal, RevOps, Data, and Finance to ensure commercial agreements translate accurately into billing and collections processes.This is an ideal opportunity for a builder who thrives in ambiguity, moves with urgency, and wants to shape a critical finance function as the business scales.