Manager, Business Process Management

About Northern Trust As a global leader in innovative wealth management, asset servicing, asset management and banking services, Northern Trust (Nasdaq: NTRS) is proud to guide the world’s most successful individuals, families, corporations and institutions. Since 1889, we have aligned our efforts with our three guiding Principles That Endure: Service, Expertise, and Integrity. Together, they reflect the three cornerstones of business conduct which we strive to instill in our employees, whom we call partners, and to provide to our clients and the communities we serve worldwide. With more than 135 years of financial experience and over 24,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service. Major Duties Seasoned multi-disciplinary expert with extensive technical and/or business knowledge and functional expertise, including deep understanding of lending products, credit processes, and client servicing requirements. Focus of role is on execution of strategic direction of business function activities, with specific accountability for supporting lending relationship managers, driving loan processing efficiency, and enhancing client experience across lending services. Carries out complex initiatives involving multiple disciplines and/or ambiguous issues, including coordination of loan onboarding, credit documentation, deal implementation, and ongoing portfolio support. Displays a balanced, cross-functional perspective, liaising with Relationship Managers, Credit, Portfolio Management, Operations, and Risk partners to improve efficiency, effectiveness, and productivity of lending processes. Acts as a primary point of contact for lending-related servicing needs, ensuring timely execution of transactions, resolution of client inquiries, and proactive identification of service improvements. Conducts performance management and career development processes, provides input for staffing and disciplinary actions, and delivers hands-on training to staff, particularly in lending workflows, systems, and client servicing standards. Develops periodic goals, organizes work, sets short-term priorities, monitors all activities, and ensures timely and accurate completion of work, including loan documentation, reporting, covenant tracking, and exception management. Oversees and supports loan pipeline management, ensuring accurate tracking of deal status, adherence to timelines, and effective communication across stakeholders. Ensures compliance with internal policies, credit standards, and regulatory requirements related to lending activities, including proper documentation, audit readiness, and risk mitigation practices. Partners with business leadership to identify process enhancements, technology improvements, and best practices to streamline lending support and elevate client service delivery. Provides input and support to budget management processes, including resource allocation and efficiency initiatives tied to lending support functions. Knowledge Excellent oral and written communication skills are required, with the ability to interact effectively with clients, relationship managers, and internal stakeholders. In-depth functional/industry knowledge is required, with strong expertise in lending products, credit processes, and loan servicing operations. Strong understanding of risk management, compliance, and regulatory considerations within lending. Highly flexible and adaptable to change in a fast-paced, client-focused environment. Leadership and organizational skills are required to determine Business Unit goals, assess resource needs, and develop team capabilities. Proficiency in lending systems, reporting tools, and workflow management platforms is preferred. Salary Range: $131,905 - 224,135 USD Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component. Work Authorization Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future. Northern Trust will not sponsor applicants for U.S. work visa status for this opportunity (no sponsorship is available for H-1B, L-1, TN, O-1, E-3, H-1B1, F-1, J-1, OPT, CPT or any other employment-based visa). Working with Us As a Northern Trust partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to an inclusive workplace and assisting the communities we serve. Philanthropy is deeply rooted in Northern Trust’s history and is an essential element of our culture. Employees around the world give their time and talent to work for the greater good of their communities. Reasonable Accommodation Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at , or alternatively you can discuss your individual requirements with the recruiter you are working with.