Manager, Channel Intelligence & Insights

Job description

This is a hybrid position reporting two days a week to our Hudson Yards, NYC office. The Manager, Channel Intelligence & Insights is responsible for building and advancing the agency's Channel Intelligence capability. This role transforms field observations, customer feedback, retailer intelligence, syndicated and commercial data, market dynamics, and competitive activity into actionable insights and recommendations that influence strategy, execution, and commercial outcomes. This role works closely with field teams, program leadership, clients, and analysis partners to uncover meaningful insights from customer interactions, retailer feedback, marketplace trends, competitive activity, commercial and syndicated data sources, and field execution to communicate insights as recommendations. This role will help answer questions like What are customers telling us? What trends are emerging in the marketplace? What opportunities are we seeing before others do? How can we turn observations into smarter business decisions? This role also helps build the systems, frameworks, and best practices for gathering, synthesizing, and delivering insights. The right candidate enjoys connecting dots, identifying patterns, asking and exploring great questions, and translating information into actionable recommendations . This role offers an opportunity to help define an emerging discipline within the organization. Job responsibilities will include but are not limited to : Channel Intelligence Strategy & Capability Development Develop and evolve Channel Intelligence frameworks, methodologies, and best practices Establish repeatable processes for intelligence collection, analysis, and communication Define key business questions and intelligence priorities Create tools, templates, and standards that improve consistency and quality Support the long-term growth of the agency's Channel Intelligence capability Insights, Analysis & Strategic Recommendations Partner with Field Management to capture meaningful marketplace observations Synthesize qualitative and quantitative information from multiple sources Identify patterns, trends, and business implications Monitor competitive activity, market trends, and category developments Develop actionable recommendations that support commercial growth and program optimization Elevate field learnings into actionable business insights Support planning, innovation, and decision-making initiatives Storytelling & Communication Develop intelligence reports, executive summaries, and presentations Communicate findings and recommendations to internal and external stakeholders Translate complex information into clear, actionable narratives Influence decision-making through effective storytelling and business cases Leadership & Culture Contribution Demonstrate ownership, accountability, and initiative Foster collaboration and strong cross-functional relationships Contribute to agency culture, knowledge sharing, and capability development Promote curiosity, continuous learning, positivity, and innovation Bachelor's degree in Business, Marketing, Analytics, Economics, Communications, Psychology, or a related field 4-7 years of experience in insights, strategy, shopper marketing, category management, field marketing, consulting, commercial analytics, market research, or related disciplines Experience synthesizing qualitative and quantitative information into actionable recommendations Strong analytical, presentation, and storytelling skills Understanding of customer behavior, retail environments, and commercial strategy Experience working cross-functionally in a complex organization Occasional travel as required Manage administrative tasks with attention to meeting agency compliance guidelines and standards The base compensation range for this job classification is between $85,000.00-$100,000.00 annually. The determination of what a specific employee in this job classification is paid depends on a number of factors, including, but not limited to, prior employment history/job-related skills and qualifications, length of service, brand program, and geographic location. This job classification is bonus-eligible, with bonus potential subject to applicable bonus plan terms and conditions. This position offers incentive opportunities plus full benefits including Medical, Dental, Vision, 401k with match, PTO time and more! Enthuse Marketing is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin, citizenship, disability, genetics, pregnancy, protected veteran status or other characteristics protected by applicable federal, state, or local law. Enthuse is committed to providing reasonable accommodations to qualified individuals with disabilities and for other reasons in the employment application and hiring process, in accordance with applicable law. To request an accommodation please contact . Enthuse is an education-led marketing agency. We’re a passionate team of marketers, educators, and instructional designers all dedicated to a singular mission – we teach the world to love our client’s brands. We’re also one of the fastest growing WBENC-certified, 100% women-owned and led marketing agencies in the United States. So, join us and help create engaging content, delivered by world-class storytellers through unforgettable experiences that drive real business results. And do so while taking pride in the fact that each year, we devote a portion of our profits to help empower other women entrepreneurs who often don’t have equitable access to resources like capital, mentorship, and community.