Manager, Chief of Staff

Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential. Title and Summary Manager, Chief of Staff Mastercard Overview Mastercard is a global technology company in the payments industry. Our mission is to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart, and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments, and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. About the Role: Corporate Technology Solutions (CTS) supports Mastercard’s end-to-end operating backbone for the business, customer, and internal users—powering the systems, data, and platforms that support Marketing, Franchise, Legal, Finance, Reporting, Risk, Compliance, and People & Capability. We modernize, simplify, and scale the core capabilities of the business—ensuring teams have the tools, data, and insights they need to operate efficiently and deliver impact. We are seeking a highly driven, intellectually curious, and execution-oriented Manager, Chief of Staff, reporting directly to the Vice President, Chief of Staff. This role sits at the center of strategic execution and operational rigor—shaping priorities, driving alignment across senior leaders, and ensuring the business runs with precision, clarity, and momentum. This is a unique opportunity for someone who thrives in fast-paced environments, enjoys solving complex problems, and takes pride in bringing structure, organization, and follow-through to everything they touch. You’ll be both a strategic thought partner and an operational quarterback—connecting the dots across initiatives and ensuring nothing falls through the cracks. This role offers high visibility and direct access to senior leadership, with the opportunity to shape key initiatives and how the organization operates. It’s an ideal path for someone looking to accelerate their growth, develop a broad enterprise perspective, and have a tangible impact on business outcomes. Key Responsibilities: • Operates as a trusted advisor and force multiplier, extending leadership capacity and driving organizational effectiveness. • Translates strategic priorities into clear, executable plans and ensures disciplined delivery across key initiatives, including major modernization and transformation efforts. • Acts as the central point of integration across teams and workstreams, ensuring alignment, transparency, and coordinated execution across a broad and complex portfolio. • Owns the operating rhythm of the function, shaping leadership forums, All Hands, governance, and offsites. • Establishes and enforces rigorous tracking and governance mechanisms. • Produces high-quality, executive-ready insights and materials, synthesizing complex inputs into structured recommendations and decision frameworks. • Leads the development and execution of a strategic communications strategy, ensuring the organization operates with a clear, consistent narrative aligned to business priorities (e.g., newsletter, website, leadership updates, organization-wide communications, key announcements) • Enables effective decision-making by bringing clarity to complex topics, framing trade-offs, and ensuring leaders are equipped with the right context and information. • Builds strong, trust-based relationships across senior stakeholders, influencing without authority and driving alignment across functions and levels. All About You: • Ability to operate at pace in complex, highly cross-functional environments, with a strong track record of driving execution and delivering results. • Exceptional communication and storytelling skills, with the ability to distill complex, technical, or ambiguous topics into clear, structured, and compelling narratives for senior audiences. • Strong business judgment and critical thinking skills, with the ability to quickly synthesize information, identify key issues, and frame actionable recommendations. • Highly organized with an exceptional attention to detail, bringing structure, discipline, and follow-through to all aspects of work. • Demonstrated ownership mindset, with the ability to anticipate needs, operate independently, and take accountability for outcomes. • Skilled at influencing and building alignment across stakeholders, with the ability to navigate ambiguity and competing priorities effectively. • Resilient and adaptable, with a willingness to lean into challenging situations and adjust quickly as priorities evolve. • High degree of professionalism and discretion, with experience handling sensitive information and operating in executive-level environments. Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly. Corporate Security Responsibility All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must: Abide by Mastercard’s security policies and practices; Ensure the confidentiality and integrity of the information being accessed; Report any suspected information security violation or breach, and Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines. In line with Mastercard’s total compensation philosophy and assuming that the job will be performed in the US, the successful candidate will be offered a competitive base salary and may be eligible for an annual bonus or commissions depending on the role. The base salary offered may vary depending on multiple factors, including but not limited to location, job-related knowledge, skills, and experience. Mastercard benefits for full time (and certain part time) employees generally include: insurance (including medical, prescription drug, dental, vision, disability, life insurance); flexible spending account and health savings account; paid leaves (including 16 weeks of new parent leave and up to 20 days of bereavement leave); 80 hours of Paid Sick and Safe Time, 25 days of vacation time and 5 personal days, pro-rated based on date of hire; 10 annual paid U.S. observed holidays; 401k with a best-in-class company match; deferred compensation for eligible roles; fitness reimbursement or on-site fitness facilities; eligibility for tuition reimbursement; and many more. Mastercard benefits for interns generally include: 56 hours of Paid Sick and Safe Time; jury duty leave; and on-site fitness facilities in some locations. Pay Ranges New York City, New York: $136,000 - $223,000 USD Miami, Florida: $113,000 - $186,000 USD O'Fallon, Missouri: $113,000 - $186,000 USD