Manager, Client Onboarding and Implementation

Job description

Join Vetcove and help modernize the future of veterinary software and the pet parent healthcare experience. Our suite of platforms features a market-leading procurement marketplace, an ultra-modern home delivery ecommerce experience, and a next-generation practice management system. More than 25,000 hospitals across all 50 states rely on Vetcove daily, supporting tens of thousands of veterinarians who care for tens of millions of pets each year. We are modernizing the 50 billion dollar plus animal health industry by giving veterinary organizations the tools to focus more on patient care. Backed by Y Combinator and top venture investors in Silicon Valley, New York and Miami, Vetcove is a fast-growing, mission-driven company. We are searching for talented and passionate people who want to help shape the future of veterinary care. About the Position As an Onboarding and Implementation Manager at Vetcove, you'll lead the strategy and execution of end-to-end onboarding for veterinary clinics across our platform. You'll manage and mentor a team of 5+ Onboarding Specialists, setting the standard for how clinics experience implementation—from kickoff through post-launch—while ensuring every clinic is positioned for long-term success. You'll serve as the point of contact for clinic partnerships during implementation, drive cross-functional alignment with product, engineering, strategy, and support, and build the systems and processes that allow your team to scale. In some cases, you may travel to client sites to support critical go-lives and ensure successful deployment. What You'll Do - Lead, coach, and develop a team of 5+ Onboarding Specialists, driving accountability and a high standard of client delivery - Own the overall implementation strategy and lifecycle—from project planning frameworks to go-live execution - Serve as the escalation point and key liaison between veterinary clinics and internal teams, ensuring a seamless and consultative onboarding experience - Define team-wide project goals, success metrics, and delivery standards aligned with client needs and business priorities - Guide clinics through complex migrations of existing workflows onto a new platform, providing both strategic direction and hands-on support where needed - Build, refine, and scale project management processes, templates, and tooling used across the team - Oversee training delivery and support your team in troubleshooting configuration, data imports, and integrations - Maintain clear, executive-level communication with internal stakeholders and client leadership to ensure transparency and alignment - Partner with Product and Engineering to influence the implementation workflow and champion the needs of clients and your team You Should Have - Bachelor's degree - 4+ years managing complex software implementation projects, preferably in a SaaS or tech-enabled services environment, with at least 2 years in a people management role - Proven experience leading and developing high-performing teams in a fast-paced environment - Strong organizational skills and the ability to manage team capacity across multiple concurrent client engagements - Exceptional written and verbal communication skills with both technical and non-technical audiences, including executive stakeholders - Proficiency in project management tools and experience building scalable processes, timelines, and reporting frameworks - Experience working with clinics, healthcare providers, or other medical environments is a plus but not required - Willingness to travel to client sites as needed (up to 10–15%) Benefits (Full Time Roles) - 100% remote within the USA - Medical, Dental, and Vision Insurance - Automatic 401k contribution - Employee referral program - At home office set up - Bi-annual company retreats - Open vacation policy - Equity - Monthly team events The typical base pay range for this role across the U.S. is: $90,000/year - $150,000/year + bonus + equity + benefits. There is a different range applicable to specific work locations. For Colorado, the salary range is: $90,000 - $120,000 + bonus + equity + benefits. This salary range is a good faith estimate of what Vetcove may pay for this position at the time of posting. Actual compensation may vary based on skills, qualifications, and experience. The range reflects the base hourly rate or annual compensation (as applicable), and does not include bonus, equity or other incentives. In addition to base compensation, Vetcove offers a comprehensive benefits package. Please refer to the “Benefits (Full Time Roles)” section above for more details. To apply, please submit your application through Vetcove’s Careers Page. The application deadline is accepted on an on going basis. Please note we are unable to sponsor work visas at this time. Attention all job seekers! We want to ensure that you’re well-informed about a serious matter affecting the job market. It has come to our attention that scammers are operating in the industry, impersonating employees and attempting to deceive savvy applicants like you. Here’s what you need to know: 1. Our job listings are exclusively available on official sites (our careers page, LinkedIn, BuiltIn, and Indeed). Be cautious of other sources claiming to represent us or any organization that you’re interested in. Stay on the lookout! 2. Authentic communications from our company will only come through verified email addresses and phone numbers. If you receive unexpected messages or calls, exercise caution and verify their authenticity. Don’t let scammers catch you off guard! 3. It's essential to independently verify the legitimacy of any job postings you come across. Visit our official careers page to confirm the validity of any openings. Stay proactive and protect yourself! 4. Remember that during the application process, we will never request sensitive personal or financial information from you. Be wary of anyone asking for such information. Keep your personal data secure! 5. If you suspect any fraudulent activity or encounter suspicious individuals, please report it immediately to our recruiting department. By working together, we can combat these scams and keep the job market safer for everyone. We understand the importance of your job search and want to ensure your experience is positive and secure. Always exercise caution and stay scam-smart! Employment is contingent upon successful completion of a background check. Vetcove is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. It is our policy to provide equal employment opportunity to all applicants in accordance with all applicable laws and regulations. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs.