Manager, Client Services, India

About WPP Media

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients and communities. For more information, visit wpp.com.

WPP Media is WPP’s global media collective. In a world where media is everywhere and in everything, we bring the best platform, people, and partners together to create limitless opportunities for growth. For more information, visit wppmedia.com

At WPP Media, we believe in the power of our culture and our people. It’s what elevates us to deliver exceptional experiences for both our clients and each other. In this role it will be critical to embrace WPP & WPP Media’s shared core values:

• Be Extraordinary by Leading Collectively to Inspire transformational Creativity.
• Create an Open environment by Balancing People and Client Experiences by Cultivating Trust.
• Lead Optimistically by Championing Growth and Development to Mobilize the Enterprise.

Key Responsibilities

• Serve as the primary point of contact for assigned clients and maintain strong, long-term relationships.
• Understand client business objectives and translate them into effective digital marketing strategies.
• Develop integrated digital media plans across platforms such as Google, Meta, LinkedIn, YouTube, and other relevant channels.
• Coordinate with internal teams including Performance Marketing, Creative, Content, Design, and Analytics to ensure timely campaign execution.
• Prepare campaign briefs, media plans, presentations, and performance reports.
• Monitor campaign performance and recommend optimization strategies to improve ROI and achieve client KPIs.
• Conduct regular client meetings, status updates, and quarterly business reviews.
• Manage project timelines, deliverables, and budgets while ensuring high-quality execution.
• Stay updated with industry trends, emerging digital platforms, and best practices.
• Identify opportunities for upselling and cross-selling digital services to existing clients.

Required Skills

• Strong understanding of digital marketing channels, media planning, and campaign management.
• Excellent client servicing, stakeholder management, and presentation skills.
• Knowledge of Google Ads, Meta Ads Manager, LinkedIn Ads, and analytics platforms.
• Familiarity with Google Analytics (GA4), Looker Studio, and Excel.
• Strong analytical, problem-solving, and decision-making abilities.
• Ability to manage multiple clients and projects simultaneously.
• Excellent verbal and written communication skills.

Qualifications

• Bachelor's degree in Marketing, Business Administration, Communications, or a related field.
• MBA or relevant digital marketing certifications are preferred.
• 3–5 years of experience in Client Servicing, Digital Marketing, Media Planning, or Account Management within a digital agency or media organization

Life at WPP Media & Benefits

Our passion for shaping the next era of media includes investing in our employees to help them do their best work, and we’re just as committed to employee growth as we are to responsible media investment. WPP Media employees can tap into the global WPP Media & WPP networks to pursue their passions, grow their networks, and learn at the cutting edge of marketing and advertising. We have a variety of employee resource groups and host frequent in-office events showcasing team wins, sharing thought leadership, and celebrating holidays and milestone events. Our benefits include competitive medical, group retirement plans, vision, and dental insurance, significant paid time off, preferential partner discounts, and employee mental health awareness days.  

WPP Media is an equal opportunity employer and considers applicants for all positions without discrimination or regard to characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers.

We believe the best work happens when we're together, fostering creativity, collaboration, and connection. That's why we’ve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process.