Manager - Clinical Research Business Operations

Job description

Primary City/State: Shea - MOB - 10197 N 92nd St Category: Healthcare Support Shift: Day Department: Cancer Care-GynOnc Shea 5,000.00 Sign on Bonus Mon - Fri 8:00 - 4:30 Great care starts with great people. (Like you.) At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area. Responsibilities: JOB SUMMARY The Infusion Medical Assistant provides specific back-office support to the infusion registered nurses, physicians, and other staff in the delivery of chemotherapy and other infusion treatments. Escorts patients to infusion rooms. Maintains clean, neat and well-stocked infusion bays and carts. Must have knowledge of chemotherapy regimens, scheduling of treatments, and basic knowledge of infusion routines. Maintains patient information that is accurate and charts/paperwork are filed correctly. Maintains medical records. Performs a variety of clerical support duties including receptionist, telephone, scheduling, message management and data input. Utilizes knowledge and skill to provide appropriate care in accordance with the organization's policies, procedures and protocols and Arizona validated competencies. Assists with patient care during emergencies such as medication infusion reactions under the direction of the physician and care team. The MA works in a team model to improve the patient's experience, create better communication and access to care, and support processes that will improve patient satisfaction. ESSENTIAL FUNCTIONS Maintain accurate and up-to-date patient records in real time, including patient infusion schedules, physician appointments, medication administration, and any reactions or changes during the infusion of chemotherapy. Must coordinate the schedules with the treatment, lab, and physician appointments orders as provided in the work queue. Links this clinical information with appropriate insurance referral. Ensures accurate documentation of vital signs including weight, pulse, blood pressure, respirations, and oximetry readings. Reports any pertinent health escalations to the health care team. Direct communication with health care team regarding patient scheduling and needs. Prepare patients for chemotherapy administration or other infusions/ injections by assuring that their treatment has insurance authorization. Schedules patients for these treatments accordingly. Communicates directly with authorization team and patient financial counselor regarding insurance authorization. Direct communication with patients via phone or in person regarding their appointments and progress on insurance authorizations. Escorts patients to infusion room, obtains vital signs, and orients patients to infusion room processes. Assists with adverse medication reactions by documenting vital signs and completing tasks as directed by physician or nursing. Administers and records injections under the supervision and order of the physician. Performs venipuncture and obtains specimens, performs CLIA waived lab tests. Ensure all equipment is ready for use for the day and assists with equipment set-up and stocking of supplies. Maintains appropriate PAR levels of supplies and monitors for expiration dates. Makes certain all hazardous waste containers are ready for use and dispose of ones that are filled with waste or SHARPS. Adheres to safety guidelines for handling and disposal of biohazardous waste. Properly cleans clinical infusion bays and equipment to ensure that they are ready for care of patients that are immunocompromised. Monitors patients during treatment for any adverse reactions or complications, immediately reporting any clinical issues to the healthcare team. Supportive care to patients with non-medical needs. Assisting patients to and from the restroom. Offering patients drinks or snacks, pillows, and blankets for comfort. Preforms other duties as assigned. EDUCATION High School Diploma or GED Required Other / Certificate Completion of a MA training program Required EXPERIENCE 6 months as a Medical Assistant Preferred Knowledge of chemotherapy drug regimens, infusion therapies, and patient care protocols Preferred LICENSE AND CERTIFICATIONS Basic Life Support (BLS) - Certification Required Fingerprint Clearance Card (FPC) - Certificate Have a current Fingerprint Clearance card, or within seven (7) working days after employment shall apply and be eligible for a Fingerprint Clearance Card (Pediatric Behavioral Health Sites ONLY) Required Completion of an approved training program OR Completion of an unapproved training program and Successfully passes the medical assistant examination administered by a certifying organization accredited by either the National Commission for Certifying Agencies or the American National Standards Institute as described by the Arizona Administrative Code (Chapter 16 – Arizona Medical Board - R4-16-401 and R4-16-101) OR Completes a United States Armed Forces medical services training program Required Certified Medical Assistant (CMA) - Certification Medical Assistant Certification (e.g., CMA, CCMA, RMA) **HonorHealth will reimburse the cost of the successful completion of the certification exam. If you do not receive your certification within the assigned period, you will no longer meet the minimum qualification of the position and will be terminated** Preferred We're all in for your career.