Manager, Collections & Recoveries

Job description

**COMPANY DESCRIPTION:** Forbright is a nationwide full-service bank and commercial lender focused on helping to build a brighter future for our clients and the communities we serve. Forbright is committed to exceptional client service by providing seamless, innovative personal banking services to depositors and creative financing solutions to visionary middle market businesses and investors in healthcare, technology, financial services, real estate, and other industries. **COMPANY CULTURE:**We are a dynamic, high energy, fun, and fast-paced organization that has an exciting growth trajectory, meaningful mission, and embedded responsible practices into our daily interactions. We offer our team members a culture of collaboration, inclusion, flexibility, recognition, and giving back. We look to hire individuals that are passionate about our mission, and who are motivated, customer and results-oriented, innovative, adaptable, and thoughtful. **COMPANY MISSION:** We are a mission-driven institution. We operate a sound dynamic institution that is well capitalized, liquid, profitable and uses best practices to manage risk and assure compliance with laws and regulations. We use Forbright’s capital, capabilities, innovation, and expertise to help our clients succeed and contribute broadly to building a brighter future. **JOB SUMMARY:** The Manager, Collections & Recoveries is responsible for driving collections and recovery performance across a network of third-party vendors within a master servicer model. This role is accountable for execution and optimization of strategies across early- and late-stage delinquency (1–120+ days past due) and post charge-off recoveries. This individual plays a critical role in delivering portfolio outcomes by translating strategy into action, holding vendors accountable to defined performance targets, and continuously identifying opportunities to improve collections effectiveness, cost efficiency, and borrower experience. This is a high-accountability role focused on measurable performance outcomes, operational rigor, and continuous improvement within the collections and recoveries function. ### DUTIES AND RESPONSIBILITIES: **Collections Performance Execution** - Execute against established collections and recovery strategies to improve key portfolio metrics, including roll rates, cure rates, liquidation rates, and recovery performance - Monitor ongoing performance and proactively identify trends, risks, and opportunities for improvement - Support forecasting and performance tracking for collections and recovery channels - Contribute to the development and refinement of strategies based on observed performance and data insights **Vendor Oversight & Management** - Manage day-to-day performance of third-party subservicers and collection agencies responsible for delinquency management and charged-off recoveries - Hold vendors accountable to clearly defined KPIs, SLAs, and performance expectations - Identify performance gaps and drive timely corrective action plans with vendors - Lead recurring performance reviews and operational meetings with vendors (weekly/monthly/quarterly) - Escalate and help resolve complex operational or borrower issues in partnership with vendors **Performance Oversight & Improvement** - Analyze collections and recovery performance data to understand drivers of borrower delinquencies and recovery trends - Partner with internal analytics teams to translate data into actionable insights and operational improvements - Identify, design, and implement process improvements and new collections tactics to enhance collections outcomes, scalability, and borrower experience - Prepare and deliver regular performance reporting, clearly articulating trends, drivers, and actions being taken - Ensure processes and vendor activities align with internal policies and regulatory requirements by partnering closely with the Legal and Compliance teams - Perform other duties as assigned ### QUALIFICATIONS: - Bachelor’s Degree required, preferably in Business, Finance, Accounting, or similar discipline - Minimum of 5 years of experience in collections, recoveries, or servicing operations, preferably in a consumer lending environment - Demonstrated experience managing third-party vendors or sub-servicers to deliver business outcomes - Strong analytical skills with demonstrated ability to use data to drive performance improvements - Expertise on collections regulations and compliance requirements (e.g., FDCPA, CFPB guidance) - Strong ownership mentality with focus on measurable outcomes - Strong problem-solving ability with a bias for action and urgency - Demonstrates strong project management rigor and the ability to manage priorities effectively - Proficiency with Microsoft Office tools (Outlook, Word, PowerPoint, Excel) - Excellent verbal, written, and interpersonal communication skills - Highly organized with strong time‑management capabilities and attention to detail - Self-motivated, self-directed, and results-oriented