Manager, Commercial Ops Specialist

Job description

Company Description foodpanda is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index. Job Description Key Responsibilities: Support commercial leadership in developing sales and growth strategies. Conduct pricing, margin, and promotion analysis to drive profitability. Forecast and monitor revenue and assigned category KPIs. Provide commercial insights for category planning, assortment decisions, and go-to-market strategies. Manage relationships with assigned key vendors, brands, and logistics partners. Oversee partner onboarding, contract management, and SLA compliance. Lead negotiations for better terms, margins, or operational efficiencies. Coordinate with supply chain and fulfilment teams to ensure inventory availability and service quality. Monitor SKU-level performance and suggest optimizations (e.g., delisting, promo focus). Resolve day-to-day operational issues between internal teams and external partners. Build and maintain dashboards to track sales, returns, profitability, and vendor performance. Identify process gaps using data, and lead initiatives to improve efficiency and reduce costs. Liaise with marketing, finance, and product teams to ensure campaign alignment and operational feasibility. Qualifications Bachelor’s degree in Business Administration, Marketing, Supply Chain, Economics, or a related field MBA is a plus Strong analytical and commercial understanding Additional Information Experience (Industry Preference) 3–6 years of experience in: Q-commerce / E-commerce, Grocery retail, Modern Trade / Retail, Category Management / Commercial / Buying, & FMCG Experience in handling vendors, promotions, pricing, and category growth is preferred Experience working with cross-functional teams and operations is an advantage. Technical Skills Strong Excel / Google Sheets skills Experience with dashboards and reporting tools (e.g., Power BI, Tableau, Looker Studio) Good understanding of: Pricing and margin analysis, Sales forecasting, Inventory and assortment management and, KPI tracking and reporting Comfortable working with large datasets and performance analysis Soft Skills Strong negotiation and communication skills Analytical and problem-solving mindset Stakeholder management ability Good organizational and time management skills Ability to work in a fast-paced environment Team collaboration and coordination skills Attention to detail and ownership mindset Location / Field Work Requirement Primarily office-based role However, occasional field visits may be required for: Vendor meetings, Store visits, Market visits, Operational alignment with logistics or fulfilment teams and, Frequent coordination with warehouses/stores and external partners may be part of the role.