Manager, Communications and Engagement

Job description

Be a part of something BIG! Say HELLO to BIG Possibilities with Singtel GBS KL (Sudong MY Sdn Bhd)! Singtel is Asia's leading communications technology group, our presence spans across 21 countries in Asia, Australia, and Africa. We thrive on innovation, digital transformation, and harnessing next-generation technology to create a more sustainable and digital future. Now, we are bringing this energy to Kuala Lumpur with the launch of our brand-new Shared Services Centre! As the Communications and Engagement Manager reporting to the Global Business Services (GBS) KL Site Lead , you will partner closely with GBS leadership to drive organisational change, strengthen both internal and external communications, and enhance employee engagement. The role is responsible for fostering a high-performing and connected workplace culture by leading change initiatives, developing effective communication strategies, and delivering engagement programmes that support business priorities and organisational transformation as the Communications and Engagement (CCE) Business Partner. Make an Impact by: Communications & Employee Engagement Serve as the Communications and Engagement (CCE) business partner for Singtel GBS KL, leading all change management, internal communications, and employee engagement initiatives. Develop and execute the annual Communications and Engagement strategy and roadmap aligned with Singtel Group and GBS business priorities. Lead communications for organisational change, transformation programmes, leadership initiatives, and employee engagement campaigns across multiple audiences. Partner with the Site Lead and Leadership Council to define and deliver the annual communications calendar, leadership messaging, and engagement agenda. Establish governance for all GBS KL communications, ensuring consistent messaging, appropriate approvals, communication cadence, and channel effectiveness. Align local communications with Singtel Group Corporate Communications and Change teams to ensure consistency with the Group's communications strategy and COMMIT culture. Develop compelling communication materials including leadership messages, presentations, town halls, newsletters, email campaigns, SharePoint, Viva Engage and other digital communication platforms. Ensure the organisation's strategy, priorities and key messages are effectively communicated to employees through appropriate communication channels. Provide communications support for organisational change, business transformation and major strategic initiatives. Track the communications and engagement budget and provide regular performance updates to the GBS KL Site Lead. External Communications & Employer Branding Manage Singtel GBS KL's external communications and digital presence, ensuring compliance with Singtel Group branding and social media guidelines. Partner with Talent Acquisition and People & Culture to strengthen employer branding, talent attraction and employee retention through employee stories, testimonials, university outreach and recruitment campaigns. Develop campaigns showcasing GBS achievements, customer success stories, innovation and business milestones to strengthen employee pride and organisational reputation. Prepare communication materials for senior leadership's external speaking engagements, stakeholder presentations and industry events. Stakeholder Management & Business Partnership Build strong partnerships across Singtel Group business units to deliver effective communication and engagement solutions that support business priorities. Provide strategic communications advice and proactive recommendations to stakeholders on engagement and change initiatives. Collaborate with Group Communications, Branding and Change teams to ensure alignment with enterprise-wide initiatives and best practices. Coordinate communications for GBS transformation programmes to ensure consistent messaging across all stakeholder groups. Support the preparation of bi-monthly Customer Board meetings and executive communication materials for the GBS KL Site Lead. Support crisis communications planning and participate in business continuity and crisis simulation exercises. Lead or support Corporate Social Responsibility (CSR), Diversity, Equity & Inclusion (DE&I) and community engagement initiatives aligned with Singtel Group strategy. Foster a connected, inclusive and high-performing workplace culture through meaningful engagement programmes. Undertake additional responsibilities and special projects as assigned to support the evolving needs of the GBS KL Centre. Skills for Success Qualifications & Experience Bachelor's Degree in Communications, Mass Communication, Human Resources, Marketing or a related discipline. 7-10 years of experience in change management, corporate communications, employee engagement or related experience Experience within a shared services, global business services (GBS) or multinational environment is highly advantageous. Demonstrated success in designing and delivering communication strategies that support organisational change and business transformation. Competencies Exceptional written, verbal and presentation communication skills with the ability to influence senior stakeholders. Strong stakeholder management and relationship-building capabilities across all organisational levels. Strategic thinker with the ability to translate business priorities into impactful communication and engagement initiatives. Strong project management skills with the ability to manage multiple priorities in a fast-paced environment. Self-driven, resourceful and capable of working independently with minimal supervision. High level of integrity, professionalism and attention to detail. Adaptable, collaborative and resilient with excellent problem-solving skills. Knowledge on change models such as Kübler-Ross Change Curve, Prosci ADKAR Model, Kotter’s, Bridges Transition Model, etc. will be an added advantage. Proficient in Microsoft Office (Word, Excel and PowerPoint), SharePoint, Viva Engage and digital communication platforms. Experience with social media management tools is an advantage.