Manager, Compute Services

Job description

Founded over 35 years ago, First Quality is a family-owned company that has grown from a small business in McElhattan, Pennsylvania into a group of companies, employing over 5,000 team members, while maintaining our family values and entrepreneurial spirit. With corporate offices in New York and Pennsylvania and 8 manufacturing campuses across the U.S. and Canada, the companies within the First Quality group produce high-quality personal care and household products for large retailers and healthcare organizations. Our personal care and household product portfolio includes baby diapers, wipes, feminine pads, paper towels, bath tissue, adult incontinence products, laundry detergents, fabric finishers, and dishwash solutions. In addition, we manufacture certain raw materials and components used in the manufacturing of these products, including flexible print and packaging solutions. Guided by our values of humility, unity, and integrity, we leverage advanced technology and innovation to drive growth and create new opportunities. At First Quality, you’ll find a collaborative environment focused on continuous learning, professional development, and our mission to Make Things Better®. We are seeking a Compute Services Manager for our First Quality Enterprises, LLC company, working remotely . The Compute Services Manager leads the teams responsible for First Quality’s Enterprise Compute Platforms across on-premise data centers/server rooms and Cloud environments. This role provides strategic direction, technical leadership, and operational oversight for compute, virtualization, storage, backup, and hybrid cloud services. The Manager ensures that compute platforms are designed, built, and operated to deliver high availability, scalability, security, and performance. This position is responsible for the Data Center Services and Cloud Platform & Infrastructure Operations teams, ensuring alignment with enterprise architecture, lifecycle management, and modernization initiatives. The manager drives standardization across on‑premise and cloud compute platforms, develops and executes technology roadmaps, and ensures seamless service transition from design to operations. The Compute Services Manager partners closely with Identity & Integration, Network Services, Information Security, and Digital Workplace teams to ensure cohesive platform engineering and operational excellence. This leadership role is accountable for delivering reliable compute services and innovation that supports business growth, manufacturing operations, and enterprise applications. This individual is also accountable for developing the existing team members, and ensures the teams are rightsized and prepared to meet business and operational demands. Primary responsibilities include: Provide leadership and direction for the Compute Services organization, encompassing the Data Center Services and Cloud Platform & Infrastructure Operations teams. Develop and maintain technology roadmaps for compute, virtualization, storage, backup, and hybrid cloud platforms in partnership with Solution Architects across both teams. Develop talent through coaching, feedback, and intentional growth opportunities. Ensure consistent architectural standards, design patterns, and operational practices across on-premises and cloud compute environments. Oversee the design, implementation, and lifecycle management of on-premises compute platforms, including server hardware, hypervisors, operating systems (Linux, Windows), Azure compute services, and enterprise backup systems. Partner with Architecture teams to ensure solutions align with enterprise standards and support long-term modernization strategies. Drive operational excellence through monitoring, automation, capacity planning, and continuous improvement. Maintain a strong security posture across compute platforms, including patching, hardening, vulnerability remediation, and compliance. Collaborate with Information Security to ensure compute services meet security and governance requirements. Manage vendor relationships, contracts, and procurement for compute platforms, including contract negotiations. Establish and maintain budgets for related services, capital expenditures, and operating expenses. Support demand planning, project prioritization, and resource allocation across compute teams. Oversee service transition processes, ensuring Build-to-Run handoffs are complete, documented, and operationally ready. Provide escalation support for complex incidents and problems, driving timely resolution and root cause analysis. Foster a culture of teamwork, accountability, and continuous learning, ensuring the team is equipped with skills for current and future technologies. The ideal candidate should possess the following: Minimum 10+ years of IT infrastructure experience with responsibility for compute, virtualization, and cloud technologies. Minimum 5+ years of leadership or management experience overseeing technical teams and people. Technical foundation in server infrastructure and hypervisors such as VMware technologies and Nutanix AHV hyper-converged infrastructure, and hybrid cloud architectures. Experience managing Cloud (Azure) compute services, landing zones, automation, cloud governance and FinOps. Understanding of enterprise backup systems, disaster recovery, and business continuity strategies. Experience with Windows Server, Linux, Active Directory, DNS, authentication, and identity integration. Strong understanding of Microsoft 365 platforms and services. Proven experience in vendor management, contract negotiation, and procurement. Strong project and process management skills, including experience with ITIL practices. Experience in manufacturing environments preferred but not required. Excellent written and verbal communication skills, able to engage effectively with both technical and business stakeholders. Demonstrated ability to lead teams, drive change, and deliver results in a fast-paced environment. Results-oriented, customer-focused, and highly motivated. Strong leadership presence, with the ability to influence and drive alignment. Excellent problem-solving and decision-making skills. Strong organizational and time-management abilities. Strong listening skills with consistent, reliable responsiveness. Takes pride in workmanship, with a commitment to delivering high-quality solutions. Ability to work in a 24/7 environment. Ability to travel up to 10% and visit manufacturing plants when necessary. What We Offer You We believe that by continuously improving the quality of our benefits, we can help to raise the quality of life for our team members and their families. At First Quality you will receive: Competitive base salary and bonus opportunities Paid time off (three-week minimum) Medical, dental and vision starting day one 401(k) with employer match Paid parental leave Child and family care assistance (dependent care FSA with employer match up to $2500) Bundle of joy benefit (years’ worth of free diapers to all team members with a new baby) Tuition assistance Wellness program with savings of up to $4,000 per year on insurance premiums...and more! First Quality is committed to protecting information under the care of First Quality Enterprises commensurate with leading industry standards and applicable regulations. As such, First Quality provides at least annual training regarding data privacy and security to employees who, as a result of their role specifications, may come in to contact with sensitive data. First Quality is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identification, or protected Veteran status.