Manager, Connected Car Program

Job description

At Hyundai, we’ve rethought our business and created cars that combine performance, quality, design and innovation into a complete package. It’s time you rethink what you expect from an employer. At Hyundai, we understand you're not just building a career – you're building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career. If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals, we invite you to apply online today. WORK MODEL #LI-OnSite WHAT YOU WILL DO The Manager, Connected Car Program leads the day‑to‑day management, performance tracking, and continuous improvement of Hyundai’s Connected Car ecosystem, including Bluelink, Genesis Connected Services, and future connected offerings. As one of Hyundai’s most critical and fast‑growing business areas—where every vehicle will ultimately be connected—this role plays a key part in shaping the future of Hyundai’s connected services strategy. Partnering cross‑functionally, this leader drives launch readiness, post‑launch optimization, and data‑driven KPIs that enhance customer experience, program health, and overall business impact across both Hyundai and the rapidly growing Genesis brand. HOW YOU WILL MAKE AN IMPACT KPI and Program Health Management Lead tracking, coordination, and analysis of all Connected Car Program KPIs. Build and evolve automated dashboards covering all aspects of program performance. Publish monthly KPI reports and performance updates to stakeholders and executives, presenting insights and findings. Identify and resolve issues impacting customer enrollment and conversion funnel. Customer Experience and Owner Touchpoints Drive continuous improvements to owner experience touchpoints including mobile apps and web channels. Influence content strategy for owner communications (email, in‑app, in‑car messaging) coordinating with departments to ensure implementation and be accountable for results. Product Expertise and Content Accuracy Serve as a trusted product expert on all current and future Connected Car features and services. Lead reviews of internally produced content to ensure accuracy and quality. Budget, Forecasting and Business Case Management Manage the department budget and oversee Connected Car business model forecasting (actuals, long‑range, and future modeling). Reconcile monthly program performance with Finance and Accounting for accurate forecasting. Oversee direct reports handling test vehicle fleet management and budget/business case tracking. Cross‑Functional Leadership and Operational Alignment Drive cross-functional alignment for program priorities, launch readiness, and post‑launch performance. Coordinate with internal teams, vendors, and business partners to support program execution. Coordinating marketing activities for connected services products and services Launch Support and External Representation Develop product and training guides as needed for product launches. Support product launch activities including vehicle testing and and represent Connected Car features to media or journalists as needed. Day-to-day business lead of B2C Connected Car programs Manage applicable program business partners and vendors. Write and specify business requirements. Make appropriate decisions in the absence of the Sr. Group Manager. Manage activities and performance of future integrations and timeliness. Communicate issues to management. Directly supervise staff, possibly including contractors. WHAT YOU WILL BRING TO THE ROLE Must be a high school graduate. Bachelor’s degree preferred. Master’s degree a plus. Six years of relevant experience, of which at least three years related experience driving growth and positive change of a complex technology driven product or service is required. Automotive telematics or connected consumer product experience, a plus. Experience working in a subscription business model, a plus. WHAT HYUNDAI CAN OFFER YOU Compensation Range: $110,500 - $149,500 annual base salary Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance) Holiday Pay - the company shuts down with pay between Christmas and New Years. Vacation and sick time off Healthcare insurance (medical, dental, and vision) 401(K) company match Additional 401(K) Employer Enhanced Contribution program – eligible after 1 year of employment, in addition to the regular employer matching contribution Basic life insurance, short- and long-term disability Mental health, wellbeing, and employee assistance program Health advocate (coordinate care and services, assistance with claim and billing issues, understanding Hyundai benefits) WHAT HAPPENS NEXT Express your interest by submitting an application. Once your application is received, our recruiting team will review your application to see if you meet the basic and preferred qualifications listed on the job description. For more information on our hiring process please visit our How We Hire page. OTHER DETAILS Normal office duties. Ability to travel (~10%). Our Company adheres to the equal employment opportunity guidelines set forth by federal, state and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.