Manager, Corrective Action & Continuous Improvement

About Day and Zimmermann No problem is too challenging or complex for Day & Zimmermann Maintenance and Construction (DZMC) because We do what we say! ® We’re here to make life easier for plant owners in the Power, Chemical, and Industrial markets. With our wide-ranging capabilities and long-standing industry experience, we deliver innovative solutions and seamless processes that effectively manage all aspects of the plant life cycle. It’s no wonder we’re the #1 maintenance services provider in the United States. Come join in on our purpose – We put people to work, we protect American freedoms, and we help our customer’s power and improve the world! Impact You'll Make The Manager, Corrective Action & Continuous Improvement is responsible for driving the day-to-day execution and operational excellence of the enterprise Corrective Action Program (CAP) within the strategic direction and governance framework established by the Senior Manager. As the organization's technical leader for corrective action processes, root cause analysis, and CAPA methodology, this role champions a culture of continuous improvement by leading complex, cross-functional investigations, strengthening problem-solving capabilities, and ensuring effective resolution of enterprise issues. Partnering closely with Engineering, Construction, Project Management, Operations, Procurement, Quality, business leaders, customers, auditors, and regulators, the Manager monitors program performance, identifies systemic trends and emerging risks, and drives accountability for timely, effective, and sustainable corrective actions across multiple business units. This role ensures corrective actions are rigorously evaluated, implemented, validated, and sustained while proactively escalating significant enterprise risks, program exceptions, and strategic issues to the Senior Manager to support informed decision-making and continuous organizational improvement. As the Manager, Corrective Action & Continuous Improvement, here's the work you'll do: Lead the day-to-day execution and administration of the enterprise Corrective Action Program in alignment with the strategy and governance framework established by the Senior Manager. Oversee the evaluation, prioritization, investigation, documentation, tracking, effectiveness review, and closure of significant conditions adverse to quality within delegated authority. Ensure consistent program implementation across business units and escalate systemic risks, significant program exceptions, overdue or ineffective corrective actions, and matters requiring executive attention. Lead complex cross-functional investigations involving technical, operational, organizational, and management-system issues. Facilitate investigation teams using advanced problem-solving methodologies, including Cause Mapping, FMEA, Lean, Six Sigma, Kaizen, 5 Whys, Human Performance, and Barrier Analysis. Evaluate and challenge the adequacy of root cause analyses and corrective action plans and require additional analysis or action when established program standards have not been met. Manage enterprise CAP performance monitoring and program analytics by developing dashboards, key performance indicators, leading indicators, and trend analyses that assess operational program health and identify emerging organizational risks. Provide findings and recommendations to the Senior Manager and business leadership to inform corrective action priorities and continuous improvement initiatives. Lead the technical coordination and resolution of corrective action matters arising from internal, customer, regulatory, and third-party audits. Serve as the primary CAP subject-matter expert during audits, ensure timely and sustainable resolution of findings, verify corrective action effectiveness, and escalate significant regulatory, customer, or enterprise-risk matters to the Senior Manager. Lead the implementation of the enterprise CAP strategy and maturity roadmap established by the Senior Manager. Evaluate program maturity and recommend improvements to governance, procedures, training, lessons learned, tools, and best practices that strengthen organizational learning and management-system effectiveness. Serve as an enterprise champion for continuous improvement by mentoring leaders, coaching process owners, influencing organizational change, and fostering a culture of accountability and proactive problem-solving. Partner with the Senior Manager and business leadership to translate enterprise priorities into corrective action and continuous improvement initiatives. This role is for you if you have these skills: Comprehensive knowledge of NQA-1, ISO 9001 , applicable ASME requirements, Corrective Action Programs (CAP), Quality Management Systems, Lean, Six Sigma, FMEA, Human Performance, Cause Mapping, advanced root cause analysis methodologies, and continuous improvement principles. Ability to lead complex cross-functional investigations, continuous improvement initiatives, and customer, regulatory, internal, and third-party audits, including management of corrective actions associated with audit findings and implementation of sustainable corrective and preventive actions. Strong analytical, problem-solving, and organizational skills, with the ability to analyze data, identify trends, develop executive dashboards, key performance indicators (KPIs), organizational performance metrics, reporting tools, and improvement plans to support data-driven decision-making. Excellent communication and interpersonal skills, with the ability to collaborate effectively across multiple business units and organizational levels, influence senior leaders, and manage multiple priorities and deadlines in a fast-paced environment. Proficiency with tracking systems, data analysis, and reporting tools (e.g., Excel, Power BI, or similar). Professional certification such as CMQ/OE, CQA, CQE, Lean Six Sigma Black Belt, or an equivalent certification is preferred. And if you have these qualifications: Bachelor's Degree in Engineering, Quality Management, or a related discipline is required; equivalent professional experience will also be considered. At least seven years of progressive experience in quality assurance, corrective action, CAPA, quality management systems, operational excellence, or continuous improvement roles within sectors such as EPC, nuclear, construction, energy, manufacturing, or other highly regulated industries. A minimum of three years in leadership roles managing Corrective Action Programs or substantial components thereof, including responsibilities for program performance, reporting, cross-functional engagement, and effectiveness of corrective action. In compliance with this state’s pay transparency laws, the salary range for this role is $104,480 - $156,720 . This is not a guarantee of compensation or salary, as the final offer amount may vary based on factors including but not limited to experience and geographic location. (The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements). We care about our employees, and it shows. Our staff receive a competitive salary and a comprehensive benefits package which includes medical/Rx, dental and vision coverage; life, AD&D and disability insurance; flexible spending accounts; 100% paid maternity leave for up to 12 weeks, parental leave, family leave, other paid time off; voluntary benefits and discount programs to meet our employees’ individual needs including pet insurance for our furry family members! To ensure a safe work environment while meeting the physical demands of the job, you must be able to perform the following physical and mental tasks, with or without a reasonable accommodation. See essential functions below: Essential Functions Visual acuity (e.g., needed to prepare and analyze data, to transcribe documents, to view a computer, to read, to inspect objects, to operate machinery Pushing or pulling (e.g., using a part of your body to press against something in a downward or outward direction, or in a dragging or hauling motion) Balancing (e.g., maintaining equilibrium when walking, climbing, crouching etc.) Manual Dexterity (e.g., picking, pinching, typing, or other working that uses the fingers) Stooping (e.g., bending the spine at the waist) Grasping (e.g., use of hand to apply pressure) Reaching (e.g., reaching the arms or legs in any direction) I/C (Intermittent/ Critical) Feeling (e.g., perceiving an object’s size, shape, texture etc.) Lifting motion or lifting objects more than 0 pounds Climbing (e.g., ascending/descending ladders, stair, scaffolding, ramps, pole etc. using feet and legs or hands/arms to climb) I/C (Intermittent/ Critical) Walking Hearing Repetitive motions of any part of the body Talking Kneeling, crouching or crawling Capacity to think, concentrate and focus over long periods of time Ability to write complex documents in the [English] language Ability to read complex documents in [English] language Capacity to express thoughts orally (e.g., accurately, quick and loudly convey spoken instructions to workers) Capacity to reason and make sound decisions Ability to wear a mask, respirator, bullet proof vest, or other equipment Ability to regularly perform all job functions at Company’s office or work site I/C (Intermittent/ Critical) Ability to withstand environmental conditions (e.g., extreme heat or cold, grass, wind, sand, fumes, odors, gases, extreme noise, etc.) Travel: Diversity, Inclusion & Equal Employment Opportunity Day & Zimmermann is committed to maintaining an inclusive workforce, where employees are hired, retained, compensated and promoted based on their contributions to our Company. Our collective strength is rooted in over a century of diverse employees and businesses, commitment to success, and delivery on promises made. Federal and state Equal Employment Opportunity laws prohibit employment discrimination based on race, color, religion, sex, sexual orientation, age, national origin, citizenship status, veteran status and disability status. Day & Zimmermann is committed to providing an equal opportunity work environment in full compliance with these laws. If you are an individual with a disability and you require an accommodation in the application process, please email , and please specify which position you are interested in, including job title and location.