Manager, Credit & Collections

Company Overview Founded in 1910 , KONE is a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Our mission is to improve the flow of urban life and make our world’s cities better places to live by providing innovative solutions that help make people’s journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes , Corporate Knights for clean capitalism and others. Job Overview Are you ready to make your next career move to join our team as our Manager, Credit & Collections for KONE Canada in the Greater Toronto Area ? Do you enjoy driving collections performance and improving cash flow through proactive issue resolution and accountability? Does managing internal teams and cross-functional partnerships to achieve collection targets and operational goals motivate you? Do you thrive in environments that require balancing competing priorities, customer escalations, and changing business needs? Are you skillful with collections technologies, ERP systems, reporting tools, and data-driven portfolio management platforms? Do you demonstrate a strong commitment to operational excellence, process improvement, and achieving measurable results? Are you committed to promoting a culture of accountability, collaboration, continuous improvement, and safety within your team? Do you have a strong track record of driving transformation initiatives, influencing stakeholders and leading teams through change? If you answered a resounding YES to these questions, then we have an amazing opportunity for you! Location of position: Mississauga, ON Job Duties As our Manager, Credit & Collections, you will successfully Lead the Canadian Credit & Collections team to protect cash flow, reduce overdue balances, and improve payment performance. Accountable for team results, governance, process standardization, controls, and capability development, while partnering with Sales, Operations, Finance, and customers to resolve payment issues and support business growth. You will lead and champion organizational change by influencing stakeholders, driving adoption of new processes and technologies, and fostering a culture of continuous improvement. Proven success in guiding teams through transformation initiatives while maintaining engagement, accountability, and business performance You will bring 7+ years of progressive experience in credit, collections, accounts receivable, finance operations, or shared services to KONE. 3+ years leading teams preferred. You will use the knowledge gained through your bachelor’s degree in Finance, Accounting, Business Admin, Economics, or related field. Advanced degree or professional certification in credit, collections, accounting, finance preferred. Other Listed Duties Establish collection priorities, monitor KPIs, and implement action plans to improve AR performance and cash collections. Coach and develop team members through performance management, training, and succession planning activities. Lead portfolio segmentation and prioritization strategies to focus resources on high-risk and high-value accounts. Partner with Sales, Operations, Billing, Customer Service, Legal, and Finance teams to resolve disputes and remove collection barriers. Deliver accurate reporting, cash forecasts, risk assessments, and process improvement initiatives that enhance productivity and data quality. Manage accounts receivable and collections activities, including portfolio prioritization, dispute resolution, cash forecasting, and adherence to payment terms and financial controls. Utilize SAP ERP, HighRadius, and related systems to monitor collection performance, analyze account risk, and support efficient order-to-cash processes. Lead and support collection efforts through stakeholder collaboration, customer negotiations, performance coaching, process improvement initiatives, and effective escalation management. Other Hiring requirements Demonstrated success improving collection performance, reducing overdue balances, strengthening controls, and leading process standardization across a country or multi-site environment. B2B Credit & Collections Experience required. About KONE At KONE, we foster an innovative and collaborative culture, valuing each individual's contribution. Employee engagement and sustainability are key focuses, promoting ethical practices and mutual respect. We're proud to offer experiences and opportunities to help you achieve career and personal goals while maintaining a healthy work-life balance. We hire individuals who value culture because we believe culture drives innovation : We value your authentic self. Collaborative, creative, and supportive work environment. Passionate about safety, quality, and innovation We care about the communities where we live and work. Just some of our many benefits include: Competitive salary Flexible work schedule Opportunities to learn and grow RRSP, RPP & TFSA with Employer RPP Contributions Well-being Program Medical, Prescription, Dental and Vision Insurance Telehealth Employee Family Assistance Program (EFAP) Paid Time Off – Vacation, Sick, Personal and Holidays Company Paid Life Insurance Optional Life and AD&D Insurance Optional Critical Illness Company Paid Short-term Disability Long-term Disability Identity Theft Protection Gym Discounts Annual Base Pay Range: The hiring range for this role is $130,500 – $171,255. The compensation package offered will depend on candidate’s ability to meet the requirements of the role, needs for the business strategy, and a range of factors unique to each candidate, including their skill set, years and depth of experience, certifications, and location. Variable Compensation KONE Annual Bonus plan at 17% Target Incentive (60/40) based on achievement of company goals and individual goals. Come share your passion and energy to make a positive impact at KONE for our customers and your career ! *Beware of Recruitment Scams!* Read more on #LI-JP At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life. Read more on