Manager- Credit Control, Insurance/Reinsurance

Lead Analyst - Process Analytics - Actuarial Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory , our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI , our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at and on LinkedIn , YouTube , X , and Facebook . Job Description Inviting applications for the role of Assistant Manager/ Manager/Senior Manager for Credit Control Insurance/Reinsurance Role Purpose: To manage core credit control operations including cash application reconciliations broker and commission accounting debt monitoring and payment processing. The role ensures timely cash inflow accurate financial records and effective management of broker and customer accounts. Key Responsibilities: - Accounts Receivable & Reconciliations - Perform accounts and debt reconciliations including ageing reports open item reports and unallocated cash (UNCASH) analysis. - Prepare and review aging debtor and open-item reports. - Reconcile broker direct and agent accounts and ledgers. - Maintain policy account REG and bank master data. - Investigate and resolve unreconciled transactions discrepancies and allocation issues. - Cash Application & Payment Processing - Allocate incoming cash receipts from bank statements EDI RPA agent collections and direct deposits. - Process direct debit runs and handle receipt postings and exceptions. - Maintain cash allocation templates and support automated allocation activities. - Process outgoing payments refunds and carrier settlements in line with approval controls. - Submit remittance advice and payment requests for processing. - Commission & Broker Account Management - Manage outgoing broker and agent commission payments. - Validate commission files and prepare commission statements. - Produce and distribute broker statements. - Support broker account changes and ledger maintenance. - Ensure broker balances are regularly reviewed and reconciled. - Debt Management & Delinquency Control - Monitor overdue balances and outstanding debt across broker agent and direct business. - Execute dunning processes for agent collections and direct debit rejections. - Issue overdue cancellation and delinquency letters through approved channels. - Support monthly cancellation and overdue chasing activities. - Liaise with brokers and internal teams to resolve aged debt and payment disputes. Qualifications Bachelors - Business Analytics, Bachelors - Computer Science, Bachelors - Statistics, Masters - Data Science Certifications Certified Employee Benefits Specialist (CEBS) - The Institute of Cost Accountans of India (ICMAI)The Institute of Cost Accountans of India (ICMAI), Certified in Risk and Information Systems Control (CRISC) - ISACA – Information Systems Audit and Control AssociationISACA – Information Systems Audit and Control Association, Certified Life and Health Insurance Specialist (CL11) - Tennessee Department of InsuranceTennessee Department of Insurance, Chartered Insurance Professional (CIP) - Chartered Insurance Institute (CII)Chartered Insurance Institute (CII), Chartered Life Underwriter (CLU) - American CollegeAmerican College Required Skills Ab Initio, Ab Initio, Agile Methodology, Alteryx, Client Relations, Collaboration Tools, Data Integration, Data Modeling, Demand Forecasting, Design Thinking, Executive Presence, High Volume Replication, Inclusion, Informatica PowerCenter, Matillion ETL, Microsoft Excel, Microsoft Power BI, Microsoft Visual Basic for Applications, Oracle Data Integrator (ODI), People Leadership, Personal Effectiveness, Python (Programming Language), Risk Management, SAP BO Data Services (BODS), SnapLogic {+ 4 more} Language English Language Proficiency - Proficient - C2 Additional Job Location - Job Type Regular Master Skill List - Process Analytics - Actuarial Remote Type - Office Work Shift - Flex Time (India) Why join Genpact? • Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter • Make an impact – Help global enterprises solve business challenges that matter • Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.