Manager - CRM Platforms Consulting

### About Baringa Baringa is a global consulting firm that partners with leaders to drive change and create value. With deep industry expertise, and enabled by advanced technology, the firm helps clients to deliver with greater confidence and certainty. With over 2,000 people across the UK, Europe, North America, Asia and Australia, the firm combines global insight with local understanding. The firm works across energy and resources, financial services, government and public sector, consumer products and retail, pharmaceuticals and life sciences, manufacturing, and technology, media and telecoms, with capabilities spanning strategy, transformation and operational excellence – all powered by advanced technology, data, AI and digital innovation. Clients value Baringa’s collaborative approach and the way its teams integrate seamlessly – all working with a shared understanding of what matters most. The firm is known for its kind, curious experts who listen closely and care deeply about client success as they help clients transform energy markets, modernise financial platforms, expand telecoms and digital networks through advanced data analytics, enable digital services in government, and unlock growth in consumer sectors. Certified as a *Great Place to Work* around the world, Baringa has been recognised by the *Financial Times* in 22 categories of its UK Leading Management Consultants rankings, and by *Forbes* for four consecutive years as one of the World’s Best Management Consulting Firms. ## Our Digital & Technology (D&T) Platforms team is seeking experienced consultants with expertise in Customer Relationship Management (CRM) platforms to join our growing practice. You’ll work on international projects, learn cutting-edge tools, and be part of a forward-thinking and innovative our D&T Platforms practice, we work with global organisations to design and deliver complex CRM transformations that enhance customer engagement and drive business growth. From strategy to execution, we go beyond technology to address commercial, organisational, and cultural dynamics – enabling businesses to realise tangible results. You’ll have the opportunity to team up with Baringa’s global network of experts, delivering projects that span industries, geographies, and customer profiles. ### What you will be doing In joining our collaborative and expanding Platforms team, you will help clients harness the power of CRM platforms to create seamless, personalised customer experiences. Your role will include: - Collaborating with clients to shape their customer experience strategies, advising on how CRM platforms can enhance customer engagement across digital and traditional channels. - Facilitating workshops with clients and stakeholders, using visualisations and prototypes to develop actionable ideas. - Helping clients define technology and customer experience roadmaps aligned with their business objectives. - Guiding the design and delivery of CRM solutions, mobilising high-performing teams while collaborating with CRM providers and third-party partners. - Providing insights on CRM platform capabilities, showing clients how to unlock business value from platforms like Salesforce, Microsoft Dynamics, or ServiceNow. - Leading projects as a Product Owner or Functional Consultant to ensure successful delivery. - Advising on advanced functionalities such as AI, data-driven insights, and sales automation to modernise operations. - Actively contribute to the growth of Baringa’s Platforms team in Bulgaria, taking part in business development activities and mentoring junior consultants. ### Your skills and experience If you have CRM expertise with consulting or project/transformation based experience, and a passion for innovation and client delivery, we want to hear from you. Our ideal candidates will have the following: - Strong experience in initiating, designing and delivering CRM implementation projects with platforms such as Salesforce, Microsoft Dynamics, or ServiceNow. - A deep understanding of how CRM platforms drive digital transformation and business modernisation. - Functional expertise across Sales, Service, Marketing, and data-driven capabilities such as AI and analytics. - Excellent leadership, communication, and teamwork skills, with the ability to work across diverse teams and stakeholders. - A drive to continuously learn and grow, with a collaborative mindset to mentor junior team members. - Fluency in English (additional languages are a bonus). - Prior international consulting experience or exposure to global companies is highly valued ## What a career at Baringa will give you ### Putting People First. ### Baringa is a People First company and wellbeing is at the forefront of our culture. We recognise the importance of work-life balance and flexible working and provide our staff amazing benefits. Some of these benefits include: - Generous Annual Leave Policy: We recognise everyone needs a well-deserved break. We provide our employees with 5 weeks of annual leave, fully available at the start of each year. In addition to this, we have introduced our 5-Year Recharge benefit which allows all employees an additional 2 weeks of paid leave after 5 years continuous service. - Flexible Working: We know that the ‘ideal’ work-life balance will vary from person to person and change at different stages of our working lives. To accommodate this, we have implemented a hybrid working policy and introduced more flexibility around taking unpaid leave. - Corporate Responsibility Days: Our world is important to us, so all our employees get 3 every year to help social and environmental causes and increase our impact on the communities that mean the most to us. - Wellbeing Fund: We want to encourage all employees to take charge and prioritise their own wellbeing. We’ve introduced our annual People Fund to support this by offering every individual a fund to support and manage their wellbeing through an activity of their choice. - Profit Share Scheme: All employees participate in the Baringa Group Profit Share Scheme so everyone has a stake in the company’s success. ### Diversity and Inclusion We are proud to be an Equal Opportunity Employer. We believe that creating an environment where everyone feels a sense of belonging is central to our culture and that diversity is paramount to driving creativity, innovation, and value for our clients and for our people. ### An award-winning workplace You can be a part of our ‘Great Place to Work’ – with our commitment to women and well-being in the workplace for all. [Click here](https://www.baringa.com/en/impact/awards/) to see some of our recent awards and how we’ve achieved this. ### Using business as a force for good. We maintain high standards of environmental performance and transparency, which can be seen through our commitment to Net Zero with our SBTI-verified Scope 1, 2 and 3 emissions reduction targets and our support of the Better Business Act. We report our progress publicly and ensure that we are also externally assessed and scored through organisations like CDP and EcoVadis - helping us to continually identify where we can improve. We have a long legacy of supporting the communities in which we work, and offer a variety of ways to contribute, by putting people first and creating impact that lasts. Our Corporate Social Responsibility (CSR) agenda is about giving back to the communities in which we live and work by sharing our skills, talent and time. In essence, we aim to empower and encourage everyone in the firm to contribute to the things we care about, and support registered charities and organisations with a clear social or environmental purpose to increase the positive impact they can have. ### Join us All applications received will be reviewed by a member of our Talent Acquisition team. We never rely solely on automated screening or AI tools to make hiring decisions. Your application will be considered for employment without regard to race, ethnicity, religion, gender, gender identity or expression, sexual orientation, nationality, disability, age, faith or social background. We do not filter applications by university background and encourage those who have taken alternative educational and career paths to apply. We would like to actively encourage applications from those who identify with less represented and minority groups. We operate an inclusive recruitment process, ensuring reasonable adjustments where needed. Please contact a member of our Recruitment Team to discuss further. ### Baringa Privacy Notices **For UK & EU** Your personal data will be retained by Baringa for up to two years, in accordance with our