Manager-CSR Engagement and Client Acquisition

Job description

Key Responsibilities: 1) Sales and key Accounts Management • Ensure that SGS TFS is achieving revenue and profitability as defined by business. • Align sales strategy to meet budgeted target • Provide leadership and direction to drive the sales by with clear focus on market dynamics • Identify expansion opportunities through sale and cross sell and develop a feedback loop mechanism for all internal teams to provide market (client and referral) insights back into the system • Strategic business planning with an aim to sale SGS CSR & Aid Efficiency services to corporate donors and philanthropist and Government revenue opportunities to chase revenue • Develop and implement sales strategy to scale up new pipeline of clients to chase revenue through key service offerings 2) Lead Program Delivery • Client engagement and client satisfaction parameters for allocated portfolio • Support operations team to deliver services as per scope of project by client and timely delivery 3) Provide Strategic Consulting • Provide CSR program design and strategic consulting and share data-based insights to the client • Liasoning with Corporate SMEs, NGOs, and Government for client acquisition • Onboarding consultants, social domen experts, identifying complimentary service agencies to create eco-system to complete the project • Ensure quality of business engagement by regular client cadence, NGO cadence and supervising governance and leading internal project and knowledge management. • Deal with B2B social platform for client engagement • Hire, train and develop sales team to achieve yearly sales target • Understand the client's vision and co-develop the roadmap for adhering to the client's needs and CSR goals and projects. • Conduct review meeting with sales and operations team to ensure progress towards KPIs, objectives and targets • Maintain effective sales and marketing performance reporting system to measure the success 4) Market insights and feedback Mechanism • Develop a feedback loop mechanism for all internal teams to provide market (client and referral) insights back into the system · Preferably MSW or MBA in CSR with minimum 8-10 years of experience and enough technical knowledge with an understanding of CSR consulting, sales, client acquisition or equivalent consulting experience. · Possesses stakeholder management and client influencing, relationship building skills. · Ability to research on trending topics on CSR, changes in CSR law, collaborate with NGOs and other similar stakeholders. · Strategic thinking, problem solving skills, a bias toward action and ability to manage multiple projects, juggle priorities and deliver on tight deadlines. · Works willingly and effectively with others in and across the organization to accomplish team goals. · A passionate coach for your high performing team and empowers the team and leads with empathy and integrity. · Basic Excel and MS Word skills, along with excellent presentation and communication skills. · Functional understanding of CSR ecosystem in India Past experience in CSR consulting and sales would be a value addition We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.