Manager, Customer and Commercial Operations

Job description

**Who We Are** Applied Materials is the global leader in materials science and engineering solutions that are at the foundation of virtually every new semiconductor chip and advanced display in the world. The equipment that we create and service is essential to advancing AI and accelerating the commercialization of next-generation semiconductor chips. Join us and push the boundaries of materials science and engineering in a company at the foundation of the electronics industry. The work we do together advances the world’s technology. **What We Offer** Location: Hsinchu,TWN You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our [benefits](https://hrportal.ehr.com/applied/). **Key Responsibilities** - Lead the **After Hours Support** (AHS) organization, providing operational and customer support coverage for Taiwan, Southeast Asia (SEA), China, and Japan outside standard business hours, including weekends and public holidays, while ensuring business continuity, effective escalation management, and service excellence. Adapt departmental plans to address operational challenges and resource constraints. - Drive strategic initiatives that improve efficiency, scalability, and service delivery. - Ensure compliance with SOX, ISO, audit, and corporate governance standards. - Lead performance reviews and drive improvements to strengthen service delivery and customer satisfaction. - Develop talent pipelines and implement structured training and development programs. - Manage resources effectively to support scalable and sustainable operations. - Lead succession planning and organizational development across teams. - Represent the region in strategic systems and process transformation initiatives. - Be accountable for performance outcomes across multiple teams, ensuring alignment with operational goals and service standards. ​ **Functional Knowledge** - Demonstrates in-depth understanding of concepts, theories and principles in own job family and basic knowledge of other related job families **Business Expertise** - Applies in-depth knowledge of own segment/function, business and commercial expertise to differentiate itself from the competition **Leadership** - Manages a generally homogeneous team; adapts plans and priorities to meet service and/or operational challenges **Problem Solving** - Identifies and resolves technical, operational and organizational problems **Impact** - Guided by company strategy and business objectives, impacts results of segment/function **Interpersonal Skills** - Guides, influences and persuades others internally in related areas or externally **Additional Information** **Time Type:** Full time **Employee Type:** Assignee / Regular **Travel:** **Relocation Eligible:** No Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.