Manager, Customer Order Management

Job description

What Customer Order Management contributes to Cardinal Health Customer Order Management is responsible for optimizing reimbursement processes, improving cash flow, reducing denials, and ensuring compliance across the revenue cycle. Through insurance verification, prior authorization, claims management, and accounts receivable activities, RCM helps drive financial performance, operational efficiency, and a positive customer experience. Qualifications (External) 8-12 years of experience, preferred Bachelor’s degree in related field, or equivalent work experience, preferred (Internal) at least 4 years of experience in handling an RCM Team, preferred Bachelor’s degree in related field, or equivalent work experience, preferred What is expected of you and others at this level Manages daily operations and supervises supervisors, team leads, and frontline employees across multiple revenue cycle functions. Drives performance against key metrics including productivity, quality, service level, cash collections, denial rates, and customer experience. Develops and executes operational strategies that improve efficiency, reduce rework, and enhance reimbursement outcomes. Partners with cross-functional teams, payers, customers, and business leaders to resolve complex operational issues. Ensures compliance with payer, regulatory, and company policies and procedures. Leads workforce planning, staffing, training, and employee development initiatives. Utilizes data, reporting, and analytics to identify trends, drive root cause analysis, and implement corrective actions. Manages operational projects and continuous improvement initiatives to support business objectives. Builds leadership capability within the organization through coaching, mentoring, and succession planning. Influences stakeholders and gains alignment across various levels of the organization to achieve desired business outcomes. Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply. Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law. To read and review this privacy notice click here