Manager, CX Analytics (Enterprise Customer Delivery Experience)

Job description

With a career at The Home Depot, you can be yourself and also be part of something bigger. Position Purpose: This Manager Decision Analytics position manages people and processes related to the development of advanced analytics to support the company's strategic objectives. The role works cross-functionally with business partners from Merchandising, Finance, Operations, Supply Chain, Online and IT to design and implement decision analytics, tools, and new visibility/reporting capabilities. This role has responsibility for creating analytics, translating business questions to actionable insights, supporting ongoing analytical needs, designing new analytical platforms and partnering with cross-functional teams to deliver high quality analytics solutions for the Home Depot. This role is expected to leverage effective communication skills to translate complex analyses into understandable insights, with a passion to learn and develop. Key Responsibilities: 40% Collaborate with stakeholders, business partners, colleagues, developers and business analysts to deliver high quality analytics solutions 45% Data analytics with large volumes of data, using a wide variety of database applications / analytical tools including SQL, SAS, R, and python 5% Data cleansing, validation, testing 5% Enhancements / modifications to systems & procedures 5% Supporting end users, problem solving, troubleshooting Direct Manager/Direct Reports: Reports to a Sr Manager, Decision Analytics. This position has 1 direct report Travel Requirements: Typically requires overnight travel less than 10% of the time. Physical Requirements: Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. Working Conditions: Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Minimum Qualifications: Must be eighteen years of age or older. Must be legally permitted to work in the United States. Preferred Qualifications: Master's degree in Analytics, Finance, or Information Systems or related field is preferred Five to seven years of experience in analytics is preferred Experience in SQL, SAS, Tableau, R, python and similar tools preferred Minimum Education: The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job. Preferred Education: No additional education Minimum Years of Work Experience: 4 Preferred Years of Work Experience: No additional years of experience Minimum Leadership Experience: None Preferred Leadership Experience: None Certifications: None Competencies: None