Manager, Data Center Operations & Networking Engineering

Exemption Status: United States of America (Exempt) $115,142 - $161,200 - $207,257 “Pay scale information is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any selected candidate or employee, which is always dependent on actual experience, education, qualifications, and other factors. A full review of our comprehensive pay and benefits will be discussed at the offer stage with the selected candidate.” This position is not eligible for Sponsorship. MedImpact Healthcare Systems, Inc. is looking for extraordinary people to join our team! Why join MedImpact? Because our success is dependent on you; innovative professionals with top notch skills who thrive on opportunity, high performance, and teamwork. We look for individuals who want to work on a team that cares about making a difference in the value of healthcare. At MedImpact, we deliver leading edge pharmaceutical and technology related solutions that dramatically improve the value of health care. We provide superior outcomes to those we serve through innovative products, systems, and services that provide transparency and promote choice in decision making. Our vision is to set the standard in providing solutions that optimize satisfaction, service, cost, and quality in the healthcare industry. We are the premier Pharmacy Benefits Management solution! Job Description The IT Manager, Data Center Operations & Network Engineering is responsible for the strategic direction, operational excellence, reliability, security, and lifecycle management of the organization’s on-premises data centers, colocation facilities, enterprise network infrastructure, and cloud-connected environments. This role leads teams responsible for physical data center operations, network engineering, telecommunications, and infrastructure services to ensure highly available, secure, scalable, and resilient technology platforms that support business-critical operations. The position provides leadership for infrastructure service delivery, data center and network architecture, disaster recovery readiness, capacity planning, incident management, vendor oversight, and technology modernization. The manager partners with Information Security, systems and cloud engineering, application teams, business stakeholders, and service providers to align infrastructure capabilities with organizational growth, regulatory obligations, and operational priorities. Essential Duties and Responsibilities include the following. Other duties may be assigned. On Premises Data Center Operations Lead day-to-day and long-term operations of enterprise-owned on-premises data centers, disaster recovery sites, and colocation facilities. Manage physical data center space, racks, cabinets, structured cabling, power utilization, cooling, environmental monitoring, and capacity forecasts. Coordinate installation, relocation, maintenance, and decommissioning of servers, storage, network equipment, and supporting infrastructure. Ensure physical security, access controls, maintenance procedures, documentation, and operational standards are consistently followed. Oversee facility incidents and planned maintenance involving generators, UPS systems, power distribution, cooling, fire suppression, and building services. Develop data center growth, consolidation, modernization, and lifecycle plans that balance resiliency, cost, capacity, and business risk. Network Engineering and Architecture Lead the architecture, engineering, implementation, and lifecycle management of enterprise LAN, WAN, data center, internet, wireless, and remote-access networks. Oversee core routing and switching, firewalls, load balancers, DNS, DHCP, IP address management, VPN, SD-WAN, and network management platforms. Design resilient connectivity between on-premises data centers, colocation facilities, corporate locations, cloud platforms, business partners, and external clients. Establish network architecture standards for segmentation, redundancy, scalability, performance, security, and recoverability. Drive network modernization, automation, observability, configuration management, and infrastructure-as-code practices where appropriate. Partner with cloud and platform engineering teams on hybrid connectivity, cloud routing, private connectivity, network security controls, and traffic management. Network Operations and Service Reliability Ensure 24x7 availability and performance of critical network and data center services through proactive monitoring, alerting, and operational readiness. Lead response to major network and infrastructure incidents, including technical escalation, stakeholder communication, service restoration, root cause analysis, and corrective actions. Define and report service metrics for availability, latency, packet loss, capacity, incident trends, change success, and recovery performance. Oversee network capacity planning, circuit utilization, performance tuning, hardware refreshes, software upgrades, patching, and vulnerability remediation. Maintain accurate network diagrams, circuit inventories, configurations, support documentation, and operational runbooks. Network Security and Compliance Partner with Information Security to implement secure network architectures, segmentation, firewall governance, zero trust principles, and secure remote access. Ensure infrastructure and network controls support applicable corporate security policies, audit requirements, and regulatory obligations. Coordinate vulnerability remediation, security assessments, access reviews, logging, evidence collection, and audit responses for data center and network services. Maintain separation of production, non-production, disaster recovery, management, partner, and user network zones based on approved security standards. Disaster Recovery and Business Continuity Maintain resilient data center and network architectures that support documented recovery time and recovery point objectives. Plan and coordinate infrastructure failover tests, disaster recovery exercises, network recovery validation, and corrective action tracking. Ensure alternate connectivity, redundant carriers, equipment spares, backups, configurations, and recovery procedures are available and tested. Partner with business continuity, application, security, and infrastructure teams to improve enterprise resiliency. Leadership and Team Management Lead, mentor, and develop network engineers, data center operations staff, and infrastructure professionals. Establish clear priorities, engineering standards, operational practices, on-call expectations, and service delivery accountability. Manage staffing, resource allocation, succession planning, technical development, and workload prioritization. Promote a culture of ownership, collaboration, continuous improvement, documentation, and disciplined change management. Vendor, Carrier, and Financial Management Manage relationships with colocation providers, telecommunications carriers, internet service providers, hardware vendors, and managed service partners. Oversee circuits, contracts, renewals, service-level performance, licensing, warranties, and vendor escalations. Develop capital and operating budgets for data center, network, telecommunications, maintenance, and infrastructure lifecycle requirements. Identify cost optimization opportunities while preserving availability, security, performance, and operational continuity. Strategic Planning and Governance Contribute to enterprise infrastructure strategy and multi-year roadmaps for on-premises data centers, network services, colocation, cloud connectivity, and disaster recovery. Evaluate technology and sourcing options and present investment recommendations, risks, dependencies, and measurable outcomes to leadership. Lead or support data center expansions, consolidations, relocations, migrations, technology refreshes, and network transformation initiatives. Ensure architecture decisions and operational changes follow established governance, change control, and risk management processes. Supervisory Responsibilities Manages assigned staff in the segment area. Responsible for the overall direction, coordination, and evaluation of the unit. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Supports and enforces all company policies and procedures in a fair and consistent manner, taking corrective action whenever necessary. Client Responsibilities This is an internal and external client facing position that requires excellent customer service skills and interpersonal communication skills (listening/verbal/written). One must be able to; manage difficult or emotional client situations; Respond promptly to client needs; Solicit client feedback to improve service; Respond to requests for service and assistance from clients; Meet commitments to clients. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience BS/BA degree or equivalent plus 5+ years of experience; 1 year of SME in respective area(s); and 3+ years of supervisory experience; 4 years of MedImpact experience plus an appropriate external leadership training program and internal mentorship with a seasoned leader (Dir+) that must completed within 12 months in new position may substitute for the supervisory experience requirement. Computer Skills Demonstrated knowledge of enterprise routing and switching, firewalls, WAN and SD-WAN, load balancing, VPN, data center networking, and hybrid cloud connectivity. Working knowledge of server, virtualization, storage, backup, monitoring, disaster recovery, and IT service management practices. Certificates, Licenses, Registrations CCNP, CCIE, Azure Network Engineer Associate, ITIL, or comparable industry certification preferred Other Skills and Abilities Experience operating enterprise-owned on-premises data centers and/or colocation facilities in a highly available environment. Experience managing major incidents, technical vendors, telecommunications carriers, budgets, contracts, and infrastructure projects. Experience with Azure networking and hybrid on-premises and cloud infrastructure. Strong leadership, coaching, decision-making, and cross-functional collaboration skills. Ability to translate complex infrastructure risks and investment needs into clear business terms. Strong analytical, troubleshooting, capacity planning, and problem-management capabilities. Excellent written and verbal communication, including executive-level reporting and major-incident communication. Ability to balance strategic planning, operational priorities, security requirements, cost management, and service reliability. Reasoning Ability Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems. Mathematical Skills Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis. Language Skills Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Competencies To perform the job successfully, an individual should demonstrate the following competencies: Building Effective Teams Decision Quality Informing Confronting Direct Reports Delegation Organizational Agility Customer Focus Drive for Results Political Savvy Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is regularly required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Ability to maintain clear near visual acuity at approximately 20 inches or less (i.e., “close vision”) to accurately read fine print, view computer screens, and handle small objects. Requires adequate color vision and depth perception to support safety and precision in detail-oriented tasks. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This position may regularly be exposed to or encounter moving mechanical parts, high, precarious places, fumes, or airborne particles, toxic or caustic chemicals, outdoor weather conditions, risk of electrical shock or vibration. The noise level in the work environment is usually moderate (examples: business office with computers and printers, light traffic). Work Location This position must work on-site at the Tempe Arizona Office for purposes of providing adequate support to internal clients; being available for face-to-face interactions and coordination of work with other employees, colleagues, clients, or vendors; as well as for facilitation of quick and effective decisions through collaboration with stakeholders. Remote work is not an option for these purposes. Working Hours This is an exempt level position requiring the incumbent to work the hours required to fully accomplish job responsibilities and meet deadlines for work deliverables. The individual must have the flexibility to work beyond traditional hours and be able to work nights, weekends or on holidays as required. Work hours may be changed from time to time to meet the needs of the business. Typical core business hours are Monday through Friday from 8:00am to 5:00pm. Travel This position requires domestic travel of up to 10% of the time. The Perks: Medical / Dental / Vision / Wellness Programs Paid Time Off / Company Paid Holidays Incentive Compensation 401K with Company match Life and Disability Insurance Tuition Reimbursement Employee Referral Bonus To explore all that MedImpact has to offer, and the greatness you can bring to our teams, please submit your resume to MedImpact, is a privately-held pharmacy benefit manager (PBM) headquartered in San Diego, California. Our solutions and services positively influence healthcare outcomes and expenditures, improving the position of our clients in the market. MedImpact offers high-value solutions to payers, providers and consumers of healthcare in the U.S. and foreign markets. Equal Opportunity Employer, Male/Female/Disabilities/Veterans OSHA/ADA: To perform this job successfully, the successful candidate must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.