Manager, Deal Desk

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Development & Strategy Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. Our Global Center of Excellence Deal Strategy team provides deal pricing support for our CRM product lines and professional services risk review across geographical regions, verticals, and business segments. We help our businesses achieve their short term targets while protecting our company’s long term revenue streams and profitability. We also provide expert guidance on deal structuring and act as trusted advisors to our senior executives, contributing to our company’s overall success. To help us achieve our mission, we are looking for a Deal Strategy Manager to join our team in [Hyderabad/Mexico City]. This person will lead a small team of high performing pricing professionals and will be responsible for delivering deal structuring and pricing support for our business across multiple countries, industries, and verticals. This person will also be responsible for recommending new pricing strategies to expand the company’s reach within various sales segments. Additionally, this person will help structure contracts and product solutions to address unique customer needs. Finally, this person will help scale our Deal Strategy function internally. Responsibilities: Manage and guide a small team of high-performing pricing professionals Review, manage, and approve pricing escalations for complex deals and services risk review on behalf of Global Deal Strategy management in a timely manner Manage communications with sales leaders and deliver approval/rejection context Lead, motivate and mentor the team, monitoring performance, fostering ongoing professional development and ensure staff have the knowledge and skills to achieve their work objectives Partner in a trusted adviser capacity to senior Sales Leadership, sales community and other internal stakeholders Provide thought leadership to develop innovative deal structures, manage risk within the contractual terms and structure and educate the sales team on our latest product bundles and offerings Analyze incoming deals along review criteria (both quantitative and qualitative) Challenge status quo to make recommendations that drive price increases and discount reductions Develop best practices for pricing and business terms, based on the improved use of data and market knowledge to support decisions Recommend pricing structures based on the Customer’s business drivers and ability to sell value. Independently scope and execute project work with minimum oversight to meet goals identified by Management Partner with product teams on optimal pricing models and strategies for new products and bundled solutions Collaborate with Sales leadership to effectively coordinate and manage month and quarter end deal closure Develop relevant cross-functional relationships to understand products, competition, and the competitive market Create sales enablement materials to train Sales on best practices for product pricing and positioning Aptitude to learn and foster AI tools to enhance team productivity Work closely with Finance, Legal and Operations department to optimize contract terms and close deals Demonstrate a strong understanding of our customers and how they use Salesforce products Ensure compliance with internal controls Required Skills/Experience 12+ years of professional work experience, including 5+ years of people management experience Superior analytical background with strong problem-solving skills and experience with profitability analysis and pricing strategy Extensive experience in a deal management and pricing approval role Highly effective written and verbal communication skills Capable of explaining concepts clearly and credibly across all levels of the organization Extensive experience in a deal management and pricing approval role Extensive experience discussing business issues with senior sales leadership and collaborating with all levels of sales teams Language abilities – High level of Fluency (reading, writing, speaking, and listening) in English Ability to build cross-functional relationships and work collaboratively to drive results Ability to identify areas of improvement and propose necessary changes High level of attention to detail Ability to work in a stressful environment Hands-on approach Ability to identify areas of improvement and propose necessary changes Comfortable with the ambiguity associated with a fast paced business. Desired Skills/Experience: Equivalent experience highly preferred Pricing Strategy, sales financial analysis, consulting, professional services risk review, procurement experience with in-depth experience structuring pricing for mid-to-large contracts is preferred. Personal Traits Energetic, driven and self-starter Adept at thinking on his/her feet amidst ambiguity Ability to manage and prioritize competing demands Ability to lead, challenge and influence at all levels High integrity Team player Persistent, patient and resilient Confident Inquisitive Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best , and our AI agents accelerate your impact so you can do your best . Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world. Accommodations If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form . Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options. Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. 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