Manager, Distribution Centre

Job description

POSITION OVERVIEW: As the DC Warehouse Manager, you will oversee all aspects of warehouse management, logistics, and inventory control at our Canmore Distribution Centre. This includes leading the warehouse team, supervising shipping and receiving, managing purchase order administration (including e-commerce inventory replenishment), processing inventory payables, and providing strong operational support to our retail stores in Canada. Inventory Control & Daily Operations (40%) Receiving & Quality Control: Oversee the receipt of all incoming boxes. Ensure PO numbers are verified, box counts are correct, and any transit damage is immediately logged. Discrepancy Resolution: Follow up on all receiving and shipping discrepancies within 48 hours of receipt, ensuring situations are resolved and system inventory is accurate across all locations. Stock Optimization: Generate and analyze inventory reports to determine store transfer requirements. Ensure accurate quantities are pulled and shipped to keep retail locations perfectly stocked. Wallace & Carey Ordering: Monitor convenience product levels, place orders, ensure proper shelf rotation (checking expiry dates), and proactively communicate stock outages or backorders to the Operations Manager and retail stores. Logistics & Customs Coordination: Oversee foreign shipments to ensure customs and duties documentation is accurate for timely clearing and receiving. Reconcile brokerage fee accounts. Purchase Order, E-commerce Stocking & Financial Administration (30%) Purchase Order (PO) Administration: Create, process, track, and gain approvals for purchase orders in the system. Verify vendor and brand details, generate SKUs following established class structures, and flag any markup deviations to Buyers. Website & E-commerce Support: Manage the product ordering process specifically to stock the warehouse for e-commerce needs. This includes generating, seeking approval for, and processing all POs associated with website stock. Inventory Payables: Manage and complete all inventory payables daily, gaining approvals for payables, filing with accounting for payment, and ensuring accurate reconciliation between received merchandise invoices and system records. Vendor & Billing Support: Maintain contact with suppliers regarding backorders, damaged goods, or missing invoices. Secure timely vendor credits and manage the missing invoice tracking system to prevent warehouse processing downtime. Team Leadership, Safety & Administration (30%) Staff Supervision & Motivation: Direct and schedule the daily activities of the warehouse team (including following colleagues: drivers, warehouse support and trainees). Set clear daily turn-around goals and ensure tasks are performed accurately. Training & Development: Cross-train team members in various DC functions (including purchase ordering, inventory control, and receiving procedures) to build operational redundancy. Health & Safety: Maintain a clean, organized, and safe work environment. Ensure safety equipment is properly utilized, boxes are cut down and recycled safely, and pathways are clear. Raise any facility safety or operational concerns directly with the Operations Manager. What You’ll bring to this role Experience: 3+ years of experience in warehouse operations, logistics, or distribution management. People Management: 2+ years of direct leadership experience, with a proven ability to train, motivate, and manage a team. Systems & Software: Hands-on experience with inventory management software and Point of Sale (POS) systems is highly preferred. Technical Skills: Proficiency in MS Excel and MS Word is an asset. Core Competencies: Exceptional organization, strong problem-solving skills, high attention to detail, and excellent communication skills for vendor and cross-functional relations. Physical Requirements & Equipment Operation Standing: Must be able to stand and walk on concrete warehouse floors for the duration of a standard shift (8 hours). Physical Lifting: Ability to repeatedly lift, push, pull, and carry items weighing up to 50lbs. Climbing & Agility: Comfortable climbing ladders, platforms, and stairs frequently during the shift to store or retrieve inventory. Equipment Operation: Experience with forklift and pallet jack operations is considered a strong asset. Desk & Computer Work: Ability to sit or stand at a workstation and operate a computer, monitor, and keyboard for extended periods (approximately 2–3 hours per day, interspersed throughout the shift). Visa Requirements: Must be legally eligible to work in Canada . Fairmont Stores is unable to assist candidates in obtaining Canadian work authorization. Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS We have stores in the most beautiful, picturesque locations in Canada including Quebec City, Banff, Lake Louise and Victoria. Our Distribution Centre and our Canadian Online Webstore is located in Canmore, Alberta. Our primary goal is to cater to the needs of the guests that visit the properties that we are located in and to provide an ongoing memory that they will cherish for years to come.