Manager - Distribution Support

Job description

About Waystone Waystone is a leading asset-servicing solutions provider of institutional governance, administration, risk and compliance services to financial institutions. With over 25 years’ experience and a comprehensive range of specialist services to its name, Waystone helps our clients structure, operate and grow through our expertise, innovation and digitisation, backed by the operational scale to support global expansion. We’re committed to creating an inclusive workplace and welcome applications from people of all backgrounds and experiences. If you’re excited about the role but don’t meet every requirement, we still encourage you to apply—this shouldn’t hold you back. We offer flexibility working, with most colleagues spending around three days a week in the office, balancing flexibility with in-person collaboration. Summary: This is a managerial role that requires you to manage the day-to-day operations of the Distribution Support team. It is a client-facing role that requires you to work closely with colleagues across functional and geographic boundaries to carry out distribution activity across the EEA for a number of our asset management clients within a clear regulatory framework. An understanding of the regulatory landscape in the EEA as it relates to distribution is a distinct advantage. ESSENTIAL DUTIES AND RESPONSIBILITIES Lead client calls during the onboarding phase ensuring that clients have a positive experience transitioning into the Waystone model. Lead regular meetings with clients to ensure service deliverables are consistently met Work with clients’ product experts within the regulatory framework to: complete jurisdictional analyses of target markets and agree investor types and classification formulate investor query responses Manage the process for approval of clients’ marketing materials. Ensure all activity is being carried out in accordance with the team’s written policies and procedures. Ensure the team’s procedures and processes are maintained to a high standard. Lead the annual review of policies and procedures to ensure they are updated to current processes. Train and support members of the team in their daily activity. Ensure staff are regularly updated with changes in the market / regulatory environment. Act as the escalation point for clients and team members, proactive problem solving to prevent further escalation. Liaise with internal teams to ensure Board and Risk Committee approvals for new clients are received and retained on file. Liaise with compliance and risk teams to ensure that all activity records are maintained and kept to a high standard. Ensure staff completion of monthly and quarterly tasks and that the team maintains its regulatory obligations. Provide MIS stats to management on a regular basis Support senior management to execute on key initiatives as required. REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Candidates with cross-transferable skills will be considered. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education: Third level, minimum B.A. degree Experience: At least 6 years’ experience working with international clients and with exposure to alternative UCITS and AIFs, ideally within a sales support or regulatory support team for an asset manager or fund service provider. An understanding of the regulatory landscape in the EEA as it relates to distribution is a must and working knowledge of another European language would be a plus. You should be able to demonstrate: Excellent oral and written communication skills in English Strong organisational skills, particularly an ability to prioritise multiple tasks concurrently while maintaining attention to detail Collaboration with colleagues across geographic and functional boundaries Proactive problem resolution and an ability to independently manage tasks High levels of personal integrity and client service An ability to combine an understanding of local markets within the wider business & regulatory context Self-motivation and confidence Minimum B.A. degree, preferably within a finance-focused curriculum. Solid computer skills particularly in Salesforce, or similar CRM system, Excel and PowerPoint