Manager, District Parts & Service

Job description

At Hyundai, we’ve rethought our business and created cars that combine performance, quality, design and innovation into a complete package. It’s time you rethink what you expect from an employer. At Hyundai, we understand you're not just building a career – you're building a life. We believe in our people and realize that our success is a direct result of our commitment in offering you great opportunities for your career. If you would enjoy working in a dynamic environment and are looking for a chance to become part of a stellar team of professionals, we invite you to apply online today. WORK MODEL Field WHAT YOU WILL DO The District Parts & Service Manager serves as the liaison between Hyundai Motor America and the Hyundai dealerships. Works to improve dealer performance in the areas of vehicle sales, customer retention, and profitability. Communicates, implements, and assists dealers through programs, policies and procedures, which develop and promote well-managed, profitable parts and service departments. Must be able to analyze dealer parts and service operations, identify deficiencies and recommend corrective actions to ensure dealer provides proper Hyundai brand image while improving dealer profitability. HOW YOU WILL MAKE AN IMPACT Regularly communicate with dealers to implement and administer HMA programs, policies, and procedures. Monitor and advise dealers and regional management on performance and adherence related to Parts Sales, Inventory Control, Fixed Operations Training, Warranty Administration, Consumer Affairs, and Customer Satisfaction. Communicate HMA objectives and work with dealers to ensure progress toward assigned goals. Provide technical support to diagnose vehicle operating issues, verify warranty repair procedures, and address customer concerns. Submit written reports and monitor dealer compliance with the HMA dealer agreement. Recommend operational improvements to enhance customer satisfaction, retention, market penetration, and parts and service profitability. Ensure consistent dealer attendance and participation in regional and satellite training programs. Implement customer satisfaction processes and manage customer complaint resolution within the assigned district. Meet with customers as required to resolve concerns. Maximize parts and accessory sales within the assigned district. Administer HMA goodwill funds to improve customer satisfaction and increase repurchase intent. Represent Hyundai Motor America in Better Business Bureau and State Lemon Law cases; assist corporate attorneys as needed. Identify Parts and Service department deficiencies and recommend corrective actions. Analyze technical concerns and authorize warranty and goodwill repairs in accordance with HMA policies. Approve discretionary goodwill-related parts expenses. Evaluate customer disputes and approve appropriate financial assistance in Hyundai’s best interest. Complete special projects and assignments as required. Extensive overnight travel required. WHAT YOU WILL BRING TO THE ROLE Must be a high school graduate. Bachelor’s degree preferred. Master’s degree a plus. Six or more years of experience of which at least three years of directly related wholesale experience in automotive. Retail experience a plus. Industry Knowledge – Automotive Retail. Demonstrates a sound understanding of automotive dealership sales/service/parts operations and financial services; uses knowledge and experience to improve operational performance. Strong written and oral communication skills, competent PC user, Proficient in the use of Windows based software applications including Microsoft Excel, Word, Power Point. Problem Solving: Uses qualitative and quantitative analytical skills to solve difficult problems; suggests and tests well-reasoned solutions. Customer Service Skills: Seeks to understand customer needs and expectations; understands the customer’s position, develops and implements solutions to meet the customer needs; looks for opportunities to become involved. Business and Financial Literacy: Demonstrates sound fundamental understanding of business concepts that impact the success and profitability of the organization; understands the implications of key financial indicators; uses financial information to assess the impact or viability of alternative actions. Organizational/Planning Skills: Able to apply the methods used to control multiple projects including documentation, prioritizing, tracking, follow-up and follow-through. Negotiation/Problem Resolution Skills: Builds relationships: demonstrates integrity and trustworthiness brings conflicts and disagreements into the open and effectively negotiates a resolution; is persuasive and thinks well in impromptu situations. Maintains stability of performance under pressure; reacts well to emergencies; maintains positive composure and confidence in adverse situations. Performance/Results Focused: Drives for results and success; conveys a sense of urgency and drives issues to closure; persists despite obstacles: tracks and prioritizes work; sets high standards of performance; pursues aggressive goals and works hard to achieve them; maintains stability of performance under pressure. WHAT HYUNDAI CAN OFFER YOU Compensation Range: $80,000-$120,000 annual base salary Monthly Hyundai/Genesis vehicle lease allowance (including insurance and maintenance) Holiday Pay - the company shuts down with pay between Christmas and New Years. Vacation and sick time off Healthcare insurance (medical, dental, and vision) 401(K) company match Additional 401(K) Employer Enhanced Contribution program – eligible after 1 year of employment, in addition to the regular employer matching contribution Basic life insurance, short- and long-term disability Mental health, wellbeing, and employee assistance program Health advocate (coordinate care and services, assistance with claim and billing issues, understanding Hyundai benefits) WHAT HAPPENS NEXT Express your interest by submitting an application. Once your application is received, our recruiting team will review your application to see if you meet the basic and preferred qualifications listed on the job description. For more information on our hiring process please visit our How We Hire page. OTHER DETAILS Physical requirements: Normal office duties. Our Company adheres to the equal employment opportunity guidelines set forth by federal, state and local laws. The information requested on this form is sought in good faith and will not be used to discriminate against the applicant based on race, religion or creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristics, marital status, sex or gender (which includes pregnancy, childbirth, or related circumstances), gender identity, gender expression, age, citizenship, sexual orientation, family care or medical leave status, military and veteran status, political affiliation, or any other characteristic protected by federal, state and local laws.