Manager, E-Commerce

Job description

A great experience starts with you! Honda Center welcomes fans, performers, and athletes from around the globe. Our team members are an integral part of the event experience through their interactions with guests. Whether you’re looking to create a great guest experience at a concert, support business growth and development, work behind-the-scenes during an Anaheim Ducks game, or anything in-between, this is your opportunity to start the next chapter of your career story and help create a one-of-a-kind fan experience at Honda Center. Once you've had a chance to explore our current open positions, apply to the ones you feel best suit you, as an applicant, you can always see your application status in your profile. Job Title: Manager, E-Commerce Pay Details: The annual base salary range for this position in California is $75,000 to $80,000 per year. The starting pay for the successful candidate depends on various job-related factors, including but not limited to the candidate’s geographic location, job-related knowledge, skills, experience, education/training, internal value, peer equity, external market demands, and organizational considerations. The Manager, E-Commerce is responsible for driving online retail performance through the strategic management of the organization’s e-commerce platforms and digital merchandising initiatives. This role owns the day-to-day operations, optimization, and growth of the online store, ensuring a seamless customer experience while maximizing revenue, conversion, and engagement. The Manager partners cross-functionally with Marketing, Creative, IT, Retail Operations, and external vendors to execute digital commerce strategies aligned with brand standards, seasonal campaigns, and fan engagement priorities. This role combines hands-on platform management with data-driven decision-making and operational leadership in a fast-paced, event-driven environment. ​​ Responsibilities Own the overall performance of the e-commerce business, including revenue, conversion rate, average order value, and customer engagement Develop and execute e-commerce strategies aligned with brand, marketing, and retail objectives Analyze sales trends, customer behavior, and performance metrics to inform merchandising and promotional decisions Identify opportunities to optimize the online shopping experience and drive incremental revenue Manage day-to-day operations of the e-commerce platform, including product setup, pricing, promotions, and content updates Partner with IT and third-party vendors to support platform enhancements, integrations, and issue resolution Ensure site functionality, uptime, performance, and mobile optimization Oversee product launches, seasonal refreshes, and limited-edition drops Lead digital merchandising strategy, including product assortment, categorization, and on-site presentation Partner with Creative and Marketing teams to ensure compelling product imagery, descriptions, and storytelling Coordinate promotional calendars tied to key events, games, holidays, and marketing campaigns Collaborate with Retail Operations, Warehouse, and Customer Service teams to ensure accurate inventory, timely fulfillment, and high service standards Monitor order flow, fulfillment performance, returns, and customer feedback Support continuous improvement initiatives to enhance customer satisfaction and operational efficiency Partner with Marketing to support email, paid media, social, and promotional campaigns that drive e-commerce traffic and sales Coordinate with Licensing, Partnerships, and Brand teams to support approved product offerings and compliance requirements Serve as the primary point of contact for e-commerce initiatives across internal departments Manage and develop e-commerce team members and/or external resources as applicable Establish clear priorities, workflows, and performance expectations Promote best practices, accountability, and continuous improvement within the function Qualifications Bachelor’s degree in Business, Marketing, E-Commerce, Digital Media, or a related field 5+ years of experience in e-commerce, digital merchandising, or online retail management Experience managing an e-commerce platform in a consumer-facing, brand-driven environment Experience in sports, entertainment, retail, or lifestyle brands strongly preferred Strong understanding of e-commerce platforms, digital merchandising, and online consumer behavior Data-driven mindset with experience using analytics tools to inform decisions Knowledge of inventory management, fulfillment workflows, and customer service operations Excellent project management and organizational skills Strong written and verbal communication skills Able to manage multiple priorities in a fast-paced, deadline-driven environment Able to collaborate effectively across creative, technical, and operational teams Able to translate business objectives into actionable e-commerce initiatives Able to work flexible hours as needed to support live events, launches, or peak retail periods Knowledge, Skills and Experience Education - Bachelor's Degree Experience Required – 5+ Years This position is on-site. Company: Anaheim Ducks Hockey Club, LLC Our Commitment: We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and team members without regard to race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, medical condition or any protected category prohibited by local, state or federal laws. We are firm believers that diversity and inclusion among our team members are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!