Manager, Employee Relations

The Manager, Employee Relations, plays a critical role in supporting an organizational culture that promotes a fair and inclusive workplace. The Manager, Employee Relations, will thoroughly and expeditiously investigate Team Member concerns in a fair, unbiased, and consistent manner. The ideal candidate will need to have significant experience operating in a fast-paced and guest-facing environment and possess a strong investigative skill set working in Union and Non-Union organizations. We’re seeking innovative solution seekers, natural collaborators, Team Member advocates, and culture architects to enable our teams, partners, and business to do and be their best. Here you can: Be responsible for autonomously conducting in-depth interviews and investigations of highly sensitive and complex allegations, including gathering and evaluating information; preparing detailed reports, determining facts; conferring with Legal and operations leadership about issues to creatively resolve problems, and answering questions regarding processes specific to investigations and policies; assisting with the preparation of corrective action documentation. Develop and implement standardized processes for conducting investigations, tracking, and documenting employee relations claims and cases. Maintain detailed and accurate accounts of investigations with timely memorialization of the notes and supporting documents into a centralized system. Analyze and understand data to identify issue trends and opportunities for proactive issue mitigation, including training, in a high-volume, fast-paced, dynamic environment with the capacity to adapt to changing priorities. Partner in analysis and revision of Team Member programs, policies, and practices to sustain a positive work environment. Provide counseling, advice, and guidance to operations leadership and HR Business Partners in dealing with complex or sensitive employee relations issues, ensuring fair and consistent enforcement of policies and practices. Understand and actively participate in Environmental, Health & Safety responsibilities by following established UDX policy, procedures, training, and team member involvement activities. Perform other duties as assigned. Here you'll need: Extensive knowledge of applicable state and federal employment and labor laws and governmental compliance requirements. 5+ years of increasingly responsible Human Resources generalist experience, including experience with employee relations processes/activities. 3+ years of experience handling complicated employee investigations and collaborating with legal counsel to document and ensure timely resolutions with investigations. Solid communication and interpersonal skills. Demonstrated ability to earn trust and work successfully on a wide range of Team Member issues. Proven prioritization and time management skills. Ability to work independently. Exceptional critical thinking and problem-solving skills. Sensitive to deadlines and able to work on multiple projects simultaneously. Ability to maintain strict confidentiality. Advanced knowledge and experience with Microsoft Word, Outlook, Excel, and PowerPoint. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Consistent attendance is a job requirement. Education: Bachelor’s degree in Human Resources, Labor Relations, or related field required. What we'll look for: Advanced degree in Human Resources, Labor Relations, or related field Demonstrated ability to drive HR processes and to deliver high-quality HR services in a fast-paced, high-change, matrixed environment Solid facilitation, influencing, and conflict resolution skills Demonstrates vertical flexibility - ability to shift focus from big picture to "getting things done" as necessary Experience with a case database, such as Oracle, CaseIQ, or iSight Experience in union/represented environments or the hospitality industry is highly preferred Ability to develop integrated solutions from inception to post-delivery assessment Occasional flexibility with working weekends and holidays, if needed Hybrid : This position currently has a hybrid schedule, which requires contributing from the Universal City, CA office a minimum of four days per week. The Company reserves the right to change in-office requirements at any time. This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks. Learn more about the benefits offered by NBCUniversal by visiting the Benefits page of the Careers website. Salary range: $95,000 - $110,000 (bonus eligible) As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law. NBCUniversal will consider for employment qualified applicants with criminal histories, or arrest or conviction records, in a manner consistent with relevant legal requirements, including the City of Los Angeles' Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act, where applicable. If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to . NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our global theme park destinations, consumer products, and experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, NBC Sports, Telemundo, NBC Local Stations, Bravo, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through our powerhouse film and television studios, including Universal Pictures, DreamWorks Animation, and Focus Features, and the four global television studios under the Universal Studio Group banner, and operate industry-leading theme parks and experiences around the world through Universal Destinations & Experiences, including Universal Orlando Resort, home to Universal Epic Universe, and Universal Studios Hollywood. NBCUniversal is a subsidiary of Comcast Corporation. Visit for more information. Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.