Manager, Enterprise Integrations

Job description

**Our Mission** You call. You wait. You call again. In every other part of your life, you book in seconds. In healthcare, you’re blocked. We’re here to give power to the patient. For nearly 20 years, we’ve built the leading healthcare marketplace - helping tens of millions of people find and book the care they need. Now, we’re going further: building our infrastructure beyond Zocdoc’s marketplace topower access to care wherever patients search, from provider websites and insurance directories to search engines, AI platforms, and more. Healthcare still lacks something every other major consumer industry takes for granted: a seamless way to go from *seeking* to *getting*. We don’t want to own the front door to care; there isn't one. We want to make sure all of those doors open when patients are knocking. Fixing healthcare starts with fixing access to it. And we're still just getting started. **Your Impact on Our Mission** Zocdoc’s goal is to become the scheduling layer for healthcare, making it easier for patients to find and access the care they need. At the heart of that goal are our integrations. They connect Zocdoc to the systems our customers use every day and make it possible for patients to see accurate availability and book care. For our Enterprise customers, integrations are not just a technical requirement. They are a core part of why customers choose Zocdoc and how they get value from the platform. As an Enterprise Sales Manager, Integrations, you’ll lead the Technical Implementation Specialist team responsible for bringing those integrations to life for our largest and most complex customers. Your team owns the technical implementation experience from discovery through launch, making sure integrations are designed correctly, move with urgency, and support the customer’s goals. You will hire, train, develop, and retain top talent while continuing to raise both the technical and commercial capabilities of the team. You will coach your team to build trust quickly, navigate complex customer environments, clearly communicate technical requirements, and keep implementations moving forward. You will create a culture of accountability, urgency, and ownership, with a strong focus on hitting targets around implementation speed, quality, customer adoption, and provider growth. You will be responsible not just for the results of the team, but for building a team that continues to get better over time and consistently delivers a high-quality implementation experience for our customers. **You’ll Enjoy This Role If You…** - Ambitious and motivated by impact. You’re excited to lead a team that drives business-critical outcomes and you’re never satisfied with simply meeting targets—you look for ways to exceed them. - Passionate about people development. You gain personal satisfaction from helping others grow, mentoring individual contributors, and building a culture of accountability and trust. - Technically curious. You love connecting commercial and technical dots and bridging the gap between client needs and seamless product integration. - Resilient and resourceful. You lead calmly through ambiguity and make high-quality decisions even when information is incomplete. - Collaborative and relationship-driven. You know how to align diverse internal stakeholders toward shared goals, especially across sales, product, implementation, engineering, and integration teams. **Your Day-to-Day** - Leading, coaching, and developing a team of Technical Implementation Specialists to deliver high-quality, timely, and reliable enterprise integrations. - Identifying integration risks, capacity constraints, and performance gaps early, then taking action to address them. - Identifying gaps in process, tooling, training, and content, then partnering with the right teams to close them. - Using data to inform prioritization, capacity planning, coaching plans, and continuous improvement. - Creating a culture of ownership, continuous learning, and high performance across the TIS team. - Supporting high-stakes client and internal escalations while maintaining trust, urgency, and accountability. **You’ll Be Successful in This Role If You Have…** - 3+ years of experience leading teams, ideally in technical implementation, enterprise integrations, customer success, or a related function. - Experience leading teams that implement technical products or support complex enterprise customers. - The ability to bridge technical, commercial, and customer needs, ideally in healthcare technology or enterprise software. - Familiarity with EHR/EMR systems and healthcare workflows preferred. - A data-driven approach to diagnosing performance gaps, prioritizing work, managing capacity, and identifying opportunities for improvement. - Strong communication skills, with the ability to adapt your message for individual contributors, teams, clients, cross-functional partners, and senior leaders. - The ability to lead through technical and client-facing escalations while maintaining trust, urgency, and accountability **Benefits** - Unlimited Vacation - 100% paid employee health benefit options (including medical, dental, and vision) - Commuter Benefits - 401(k) with employer funded match - Corporate wellness programs through Wellhub - Sabbatical leave (for employees with 5+ years of service) - Competitive paid parental leave and fertility/family planning reimbursement - Cell phone reimbursement - Employee Resource Groups and ZocClubs to promote shared community and belonging - Great Place to Work Certified Zocdoc is committed to fair and equitable compensation practices. Salary ranges are determined through alignment with market data. Base salary offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. Certain positions are also eligible for variable pay and/or equity; your recruiter will discuss the full compensation package details. NYC Base Salary Range $144,500—$195,500 USD **About us**Zocdoc is the country’s leading digital health marketplace that helps patients easily find and book the care they need. Each month, millions of patients use our free service to find nearby, in-network providers, compare choices based on verified patient reviews, and instantly book in-person or video visits online. Providers participate in Zocdoc’s Marketplace to reach new patients to grow their practice, fill their last-minute openings, and deliver a better healthcare experience. Founded in 2007 with a mission to give power to the patient, our work each day in pursuit of that mission is guided by our [six core values](https://www.zocdoc.com/about/careers-list/). Zocdoc is a private company backed by some of the world’s leading investors, and we believe we’re still only scratching the surface of what we plan to accomplish. Zocdoc is a mission-driven organization dedicated to building teams as diverse as the patients and providers we aim to serve. In the spirit of one of our core values - *Together, Not Alone*, we are a company that prides itself on being highly collaborative, and we believe that diverse perspectives, experiences and contributors make our community and our platform better. We’re an equal opportunity employer committed to providing employees with a work environment free of discrimination and harassment. Applicants are considered for employment regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity, gender expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or any other class protected by applicable laws. [Job Applicant Privacy Notice](https://zocdocstatic.wpengine.com/wp-content/uploads/2023/02/ZocDoc-Applicant-CPRA-Notice-Final-2-28-23-.pdf)