Manager, Experience & Innovation Center

Job description

Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. At Xylem, our purpose is to empower our customers and communities to build a more water-secure world. The Center for Intelligent Water brings that purpose to life by connecting customers, partners, and Xylem experts to explore challenges, accelerate decisions, and strengthen the relationships that drive progress on the world's most critical water issues. We're looking for a Manager, Content & Experience Design to lead the narrative, storytelling, and visitor experience architecture of the Center. You'll work alongside subject matter experts, business leaders, designers, and external partners to translate Xylem's strategy and customer impact into compelling physical and digital experiences, ensuring every visit reinforces our shared mission to solve the world's water challenges. Essential Duties/Principal Responsibilities Develop and maintain the Center's narrative framework and visitor storytelling approach, translating Xylem's strategy, innovation, and customer impact into engaging, accessible experiences Identify and curate stories, demonstrations, case studies, and content that showcase Xylem's leadership across the water cycle Lead development of exhibit content, presentations, digital experiences, demonstrations, and visitor materials, coordinating with subject matter experts and business leaders to ensure accuracy and relevance Ensure all content remains current and aligned with Xylem's brand, strategic priorities, and the real-world water challenges our customers face Own content standards, narrative governance, and content approval processes for Center experiences, ensuring consistency across customer engagements while enabling appropriate visit-level customization Partner with designers, exhibit developers, AV partners, and agencies to create visitor experiences that integrate physical, digital, and interactive elements seamlessly Continuously evaluate and improve how visitors experience the Xylem brand, incorporating feedback and performance data to raise the bar on engagement and impact Facilitate content development workshops and reviews with stakeholders, managing approvals and alignment processes across the organization Serve as the primary connection between internal experts and external design partners, ensuring the Center's experiences reflect both technical depth and compelling human storytelling Minimum Qualifications 5–10 years of experience in content strategy, experience design, communications, marketing, museum planning, visitor centers, or related fields Strong storytelling, facilitation, and project management skills Proven ability to translate technical concepts into compelling customer narratives Experience with exhibit development, experiential marketing, or customer experience environments Core Competencies Strong strategic thinking and creative execution capability Excellent stakeholder management and cross-functional collaboration skills High level of ownership, curiosity, and attention to detail Ability to work effectively across creative, technical, and business functions This role supports Xylem's mission to solve water by ensuring the Center for Intelligent Water tells a story that inspires customers, strengthens partnerships, and advances solutions for communities worldwide. The salary range for this position is $95,000 to $110,000 plus bonus. Starting pay is dependent on multiple factors, such as skills, experience, and work location, and is not typically at the top of the range. At Xylem, we offer a competitive compensation package with a generous benefit package, including Medical, Dental, and Vision plans, 401(k) with company contribution, paid time off, paid parental leave, and tuition reimbursement. #LI-SUTTONMOORE Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of inclusion and belonging in driving innovation and allowing us to compete more effectively around the world. At Xylem, you'll not only contribute to solving water issues but also have the chance to make a difference through our paid Volunteer Program, Xylem Watermark. We prioritize our employees' well-being through inclusion and belonging as well as our Employee Resource Groups (ERG). Proud to be an Equal Employment Opportunity (including disability and veterans) and Affirmative Action workplace, Xylem fosters an inclusive environment free from discrimination or harassment. Please note that the information in this job description outlines the general nature of the position and is not an exhaustive list of duties. Xylem is dedicated to providing reasonable accommodations to enable all employees to perform their essential job functions. We reserve the right to modify this job description and assign additional duties as needed. Embrace the opportunity to be part of Xylem's transformative journey in shaping the future of water technology! #XylemCareers #GlobalImpact #WaterInnovation