Manager, Expert Insights, Enablement

About the Team:

The COSE (Content Operations Strategy & Enablement) team is focused on building world-class systems, strategies, and partnerships that enable our Expert Research teams to deliver exceptional service at scale. We work across functions to optimize tools and processes, ensuring seamless expert outreach and customer engagement as we grow.

About the Role:

The Manager, COSE – Enablement is the regional owner of Analyst enablement across APAC, responsible for onboarding delivery, program design, stakeholder partnership, and ongoing learning initiatives for Singapore-based Analyst teams. This role will serve as the primary onboarding facilitator and learning partner for Singapore-based Analysts during this critical growth period.

In addition to facilitating onboarding and providing real-time support during APAC business hours, this role will identify regional learning needs, drive continuous improvement initiatives, and partner closely with local leadership to ensure Analyst readiness, performance, and long-term scalability. This position is designed to operate with a high degree of autonomy—balancing strategic program ownership with day-to-day delivery. The Manager will establish the foundation for long-term enablement support in APAC and may serve as the basis for future team growth as regional hiring continues.

What You’ll Do:

• New Hire Training & Onboarding

  • Lead and facilitate onboarding programs for Singapore-based Analysts, including live training sessions, hands-on activities, and cohort management

  • Serve as the primary real-time coaching resource during APAC business hours, ensuring new hires have immediate support during their critical onboarding window

  • Manage Analyst ramp progression and flag performance concerns to local leadership with recommended interventions

• Program Design & Continuous Improvement

  • Design, build, and iterate on onboarding curricula and enablement frameworks tailored to the needs of the APAC Analyst organization

  • Identify regional performance gaps and translate them into targeted learning solutions

  • Drive at least one strategic enablement initiative or onboarding improvement project per quarter

• Stakeholder Partnership & Regional Enablement Strategy

  • Partner with APAC leadership, frontline managers, and subject matter experts to align learning priorities with business needs

  • Collaborate with EMEA and US Enablement counterparts to ensure consistency of programs and knowledge transfer across regions

  • Influence onboarding and development strategy without direct authority, building trust across functional teams

• Continued Learning & Development

  • Develop and deliver ongoing learning programs, upskilling initiatives, and role-specific development opportunities for tenured Analysts

  • Create scalable learning resources including playbooks, guides, refreshers, and recordings

• Support Coverage & Operational Enablement

  • Own the APAC enablement support ticket queue, resolving requests and escalations within agreed SLA windows

  • Ensure operational continuity during APAC business hours, reducing dependency on US and EMEA-based resources

Who You Are:

• 5–8 years of experience in learning & development, sales enablement, operations enablement, training, program management, or a related field within a fast-paced environment

• Demonstrated success designing, implementing, and continuously improving onboarding or enablement programs

• Strong ability to influence leaders, partner cross-functionally, and drive alignment without direct authority

• Confident leading instructor-led training, workshops, coaching sessions, and group learning experiences

• Able to identify business needs, translate them into learning solutions, and prioritize initiatives independently

• Comfortable managing multiple workstreams, stakeholders, and onboarding cohorts simultaneously

• Capable of establishing scalable enablement practices and potentially building out a regional enablement team as the organization grows

Preferred

• Experience in B2B, SaaS, financial services, or professional services environments

• Familiarity with sales methodologies, account management frameworks, or client and analyst lifecycle models

• Experience developing enablement materials including training decks, guides, playbooks, and LMS content

• Comfort using data and feedback to iterate on programs and demonstrate enablement impact

• Prior experience supporting or leading enablement in a regional or multi-time-zone context